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~isPartOf:"Journal of hospitality marketing & management"
~person:"Qu, Hailin"
~subject:"Bank"
~subject:"Customer satisfaction"
~subject:"Internet marketing"
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Qu, Hailin
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Journal of hospitality marketing & management
International journal of hospitality management
3
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
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2
Customer loyalty with fine dining : the moderating role of gender
Ma, Emily
;
Qu, Hailin
;
Ali Eliwa, Rasha
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 513-535
Persistent link: https://www.econbiz.de/10010402063
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