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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Beschwerdemanagement"
~subject:"Holiday behaviour"
~type_genre:"Article in journal"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Beschwerdemanagement
Holiday behaviour
Beziehungsmarketing
115
Relationship marketing
115
Consumer behaviour
73
Konsumentenverhalten
73
Customer satisfaction
64
Kundenzufriedenheit
64
Dienstleistungsqualität
54
Service quality
54
Hotel industry
39
Hotellerie
39
Gastronomie
22
Restaurant industry
22
Brand management
20
Markenführung
20
Brand image
17
Markenimage
17
Viral marketing
16
Virales Marketing
16
customer loyalty
14
loyalty
14
Complaint management
13
Gastgewerbe
12
Hospitality industry
12
Social Web
12
Social web
12
Confidence
11
Vertrauen
11
Brand
10
Hospital
10
Krankenhaus
10
Markenartikel
10
satisfaction
10
Customer integration
8
Emotion
8
Kundenintegration
8
customer satisfaction
8
service quality
8
Urlaubsverhalten
7
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Article in journal
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20
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English
20
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Mattila, Anna S.
2
Aksu, Akin
1
Baker, Melissa A.
1
Brey, Eric T.
1
Bustin, Adi
1
Cai, Ruiying
1
Chen, Chia-Chi
1
Choi, Hye Yoon
1
Ehtiyar, Rüya
1
Ekiz, Erdogan H.
1
Faulk, Saskia
1
Ghahramani, Ladan
1
Hochgraefe, Carmen
1
Hsu, Hsuan
1
Huey Chern Boo
1
Hwang, Yoo Hee
1
Israeli, Aviad
1
Israeli, Aviad A.
1
Jiang, Yang Yang
1
Karpinski, Aryn C.
1
Khalilzadeh, Jalayer
1
Khoo-Lattimore, Catheryn
1
Kim, Eojina
1
Kim, Kyungmin
1
Kim, Mi Ran
1
Kim, Youngsun Sean
1
Knutson, Bonnie J.
1
Lee, Chung Hun
1
Lee, Seonjeong
1
Lehto, Xinran Y.
1
Ma, Junzhao
1
Mavondo, Felix
1
Momayez, Ayatollah
1
Mostafa Rasoolimanesh, S.
1
Ozdemir, Bahattin
1
Palmeira, Mauricio
1
Poh Theng Loo
1
Qu, Hailin
1
Rahmani, Atousa Kamangar
1
Ramkissoon, Haywantee
1
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Published in...
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Journal of hospitality marketing & management
Journal of travel and tourism marketing
46
Journal of business research : JBR
43
Tourism management : research, policies, practice
33
International journal of hospitality management
31
Journal of retailing and consumer services
30
The journal of services marketing
20
Tourism management perspectives : TMP
20
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
19
The service industries journal
19
International journal of contemporary hospitality management
17
Tourism analysis : an interdisciplinary tourism & hospitality journal
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Service business
12
Journal of service research : JSR
11
Journal of service research
10
Cogent business & management
9
Services marketing quarterly
9
Journal of destination marketing & management
8
Journal of hospitality and tourism insights
8
Journal of the Academy of Marketing Science
8
Journal of marketing
7
Marketing letters : a journal of research in marketing
7
Asia Pacific journal of marketing and logistics
6
Business horizons
6
International journal of production economics
6
Journal of marketing management : MM
6
Journal of retailing
6
Psychology & marketing
6
Tourism review
6
International journal of consumer studies
5
International journal of leisure and tourism marketing : IJLTM
5
International journal of services, economics and management
5
Journal of Asian finance, economics and business : JAFEB
5
Journal of consumer marketing
5
Managing service quality : MSQ ; an international journal
5
Marketing intelligence & planning
5
Asia-Pacific journal of business administration
4
European journal of marketing : EJM
4
International business and economics research journal
4
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ECONIS (ZBW)
20
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20
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1
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
2
Customers' reactions to other customer caused service failures : the effects of tie strength on customer loyalty
Kim, Youngsun Sean
;
Baker, Melissa A.
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 682-701
Persistent link: https://www.econbiz.de/10012256164
Saved in:
3
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
4
An examination of experiential quality, nostalgia, place attachment and behavioral intentions of hospitality customers
Tsai, Chen-Tsang
;
Hsu, Hsuan
;
Chen, Chia-Chi
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 869-885
Persistent link: https://www.econbiz.de/10012312159
Saved in:
5
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
6
From "hypercritics" to "happy campers" : who complains the most in fine dining restaurants?
Khalilzadeh, Jalayer
;
Ghahramani, Ladan
;
Tabari, Saloomeh
- In:
Journal of hospitality marketing & management
26
(
2017
)
5
,
pp. 451-473
Persistent link: https://www.econbiz.de/10011753984
Saved in:
7
Investigating the dynamics and the content of customers' social media reporting after a restaurant service failure
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 606-626
Persistent link: https://www.econbiz.de/10011754048
Saved in:
8
The impact of service failure and recovery on target and observing customers : a comparative study
Sharifi, Seyed Shahin
;
Palmeira, Mauricio
;
Ma, Junzhao
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 889-910
Persistent link: https://www.econbiz.de/10011784161
Saved in:
9
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
10
Destination marketing and visitor experiences : the development of a conceptual framework
Jiang, Yang Yang
;
Ramkissoon, Haywantee
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 653-675
Persistent link: https://www.econbiz.de/10011578892
Saved in:
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