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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Beziehungsmarketing"
~subject:"Hochschule"
~subject:"Relationship marketing"
~subject:"School"
~subject:"Theory"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Hochschule
Relationship marketing
School
Theory
Dienstleistungsqualität
136
Service quality
136
Customer satisfaction
96
Kundenzufriedenheit
96
Consumer behaviour
77
Konsumentenverhalten
77
Hotel industry
47
Hotellerie
47
Gastronomie
32
Restaurant industry
32
Beschwerdemanagement
24
Complaint management
24
service quality
19
Hospital
17
Krankenhaus
17
Hospitality industry
16
Customer service
15
Gastgewerbe
15
Kundenservice
15
Emotion
13
Viral marketing
12
Virales Marketing
12
customer loyalty
12
customer satisfaction
12
service failure
11
hospitality
10
satisfaction
10
Brand image
9
Brand management
9
Markenführung
9
Markenimage
9
Quality management
8
Qualitätsmanagement
8
Arbeitsverhalten
7
Holiday behaviour
7
Product quality
7
Produktqualität
7
Urlaubsverhalten
7
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Article
55
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Aufsatz in Zeitschrift
55
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English
55
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Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Assaker, Guy
2
Bowden, Jana
2
Goh, Ben
2
Han, Heesup
2
Kim, Peter Beomcheol
2
Lee, Seonjeong
2
Mattila, Anna S.
2
O'Connor, Peter
2
Qu, Hailin
2
Abubakar, Binta
1
Al-Ansi, Amr
1
Ali Eliwa, Rasha
1
Anning-Dorson, Thomas
1
Baker, Melissa A.
1
Berenguer Contrí, Gloria
1
Cai, Ruiying
1
Cham Tat Huei
1
Chen, Brendan T.
1
Chen, Chia-Chi
1
Chen, Chun-Chu
1
Chen, Mei-liang
1
Chen, Wen-jung
1
Cheng Boon Liat
1
Cheng, Ching-Chan
1
Chi, Christina Geng-Qing
1
Choi, Hwansuk Chris
1
Dagger, Tracey S.
1
Dean, David L.
1
DiPietro, Robin B.
1
El Haddad, Rania
1
Fan, Alei
1
Fong, Lawrence Hoc Nang
1
Gallarza, Martina G.
1
Gazzoli, Gabriel
1
Ghahramani, Ladan
1
Gil Saura, Irene
1
González-Mansilla, Oscar Luis
1
Goodsir, Warren
1
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Journal of hospitality marketing & management
Journal of retailing and consumer services
184
International journal of hospitality management
119
Journal of business research : JBR
105
The journal of services marketing
97
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
79
The service industries journal
78
NBER working paper series
56
Services marketing quarterly
56
NBER Working Paper
53
Working paper / National Bureau of Economic Research, Inc.
51
Economics of education review
48
International journal of contemporary hospitality management
48
Journal of service research : JSR
47
The TQM journal : the international review of organizational improvement
44
Journal of travel and tourism marketing
43
Service business
43
Discussion paper series / IZA
40
Journal of service management
39
International journal of quality and service sciences
35
Cogent business & management
34
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Total quality management & business excellence
27
CESifo working papers
26
Journal of service research
26
Journal of strategic marketing
26
IZA Discussion Paper
25
Industrial marketing management : the international journal for industrial and high-tech firms
25
Journal of marketing for higher education
25
The international journal of bank marketing : IJBM
25
International journal of services and operations management
24
Managing service quality : MSQ ; an international journal
24
Asia Pacific journal of marketing and logistics
23
Journal of the Academy of Marketing Science
23
International journal of quality & reliability management
22
International journal of services, economics and management
22
Marketing intelligence & planning
22
International journal of productivity and quality management : IJPQM
21
Journal of air transport management
21
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ECONIS (ZBW)
55
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1
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
2
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
3
Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework
O'Connor, Peter
;
Assaker, Guy
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 640-661
Persistent link: https://www.econbiz.de/10013327205
Saved in:
4
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
5
The mechanism of value cocreation in robotic services : customer inspiration from robotic service novelty
Xie, Lishan
;
Liu, Xin
;
Li, Dongmei
- In:
Journal of hospitality marketing & management
31
(
2022
)
8
,
pp. 962-983
Persistent link: https://www.econbiz.de/10013459481
Saved in:
6
The impact of hotel servicescape on customer mindfulness and brand experience : the moderating role of length of stay
Haobin, Ye Ben
;
Huiyue, Ye
;
Peng, Li
;
Fong, Lawrence …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 592-610
Persistent link: https://www.econbiz.de/10012549287
Saved in:
7
Does brand love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
8
The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions
Jin, Dan
;
DiPietro, Robin B.
;
Fan, Alei
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 65-87
Persistent link: https://www.econbiz.de/10012256118
Saved in:
9
Impact of customization and innovation on hospitality firms' performance
Tweneboah-Koduah, Ernest Yaw
;
Anning-Dorson, Thomas
; …
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 106-120
Persistent link: https://www.econbiz.de/10012256120
Saved in:
10
Customers' reactions to other customer caused service failures : the effects of tie strength on customer loyalty
Kim, Youngsun Sean
;
Baker, Melissa A.
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 682-701
Persistent link: https://www.econbiz.de/10012256164
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