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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Gastronomie
79
Restaurant industry
79
Consumer behaviour
57
Konsumentenverhalten
57
Customer satisfaction
34
Dienstleistungsqualität
32
Service quality
32
Beziehungsmarketing
22
Relationship marketing
22
USA
12
United States
12
Beschwerdemanagement
9
Complaint management
9
Emotion
9
Brand management
6
Markenführung
6
Willingness to pay
5
Zahlungsbereitschaftsanalyse
5
customer loyalty
5
restaurant
5
Brand
4
Brand image
4
Dienstleistungsmarketing
4
Markenartikel
4
Markenimage
4
Services marketing
4
Social Web
4
Social web
4
Taiwan
4
consumer behavior
4
restaurants
4
service failure
4
Advertising effects
3
Dienstleistungsmanagement
3
Environmental consciousness
3
France
3
Franchising
3
Frankreich
3
Innovation adoption
3
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34
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34
Aufsatz in Zeitschrift
34
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English
34
Author
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DiPietro, Robin B.
2
Lin, Ingrid Y.
2
Prayag, Girish
2
Ahn, Jiseon
1
Ahn, Tae-hong
1
Al Ghafri, Wijdan
1
Ali Eliwa, Rasha
1
Berenger Contrí, Gloria
1
Bilgihan, Anil
1
Bowden, Jana
1
Bufquin, Diego
1
Byun, Jaemun
1
Cain, Lisa
1
Cao, Yang
1
Cheng, Cheng-Feng
1
Cheng, Ching-Chan
1
Cho, Hwaim
1
Choi, Hwansuk Chris
1
Choi, Jihee
1
Chuah, Stephanie Hui-wen
1
Chung, Sulin
1
Cranage, David A.
1
Dagger, Tracey S.
1
El-Said, Osman Ahmed
1
Eugene Cheng-xi Aw
1
Fuentes Blasco, María
1
Ghahramani, Ladan
1
Gil Saura, Irene
1
Goh, Ben
1
Gopalan, Ram
1
Ha, Hong Youl
1
Hong, EunPyo
1
Huang, Shuyue
1
Jang, Soocheong
1
Jin, Naehyun
1
Jin, Naehyun Paul
1
Kang, Jiyun
1
Karamustafa, Kurtulus
1
Khalilzadeh, Jalayer
1
Khoo-Lattimore, Catheryn
1
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Journal of hospitality marketing & management
International journal of hospitality management
90
International journal of contemporary hospitality management
23
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
18
Journal of retailing and consumer services
12
Journal of travel and tourism marketing
9
Cogent business & management
6
Journal of hospitality and tourism insights
6
Quality management journal : QMJ
6
Tourism management perspectives : TMP
5
Asia Pacific journal of marketing and logistics
4
Journal of business research : JBR
4
The TQM journal : the international review of organizational improvement
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Tourism management : research, policies, practice
4
Cornell hospitality quarterly : CQ
3
International journal of business excellence : IJBEX
3
Journal of Asian finance, economics and business : JAFEB
3
Service business
3
Services marketing quarterly
3
The Cornell hospitality quarterly
3
The journal of services marketing
3
The service industries journal
3
Total quality management & business excellence
3
Tourism and hospitality research : THR
3
Administrative Sciences : open access journal
2
Asia-Pacific journal of business administration
2
Benchmarking : an international journal ; BIJ
2
Enlightening tourism : ET ; a pathmaking journal
2
European journal of management and business economics : EJM&BE
2
Global business review
2
International business and economics research journal
2
International journal of electronic customer relationship management : IJECRM
2
International journal of quality & reliability management
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services, economics and management
2
Inventi impact: service sector
2
Journal of Islamic marketing
2
Journal of Tourism, Heritage & Services Marketing : JTHSM
2
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ECONIS (ZBW)
34
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34
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1
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
2
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers' self-service technology choices
Kim, Minjung
;
Kim, Yejin
;
Lee, Gyumin
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 649-669
Persistent link: https://www.econbiz.de/10014319786
Saved in:
3
Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo
;
Ahn, Jiseon
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
Saved in:
4
A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants
Chuah, Stephanie Hui-wen
;
Eugene Cheng-xi Aw
;
Cheng, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 49-76
Persistent link: https://www.econbiz.de/10012821047
Saved in:
5
More is not always better : determinants of choice overload and satisfaction with customization in fast casual restaurants
Park, Soona
;
Kang, Jiyun
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 205-225
Persistent link: https://www.econbiz.de/10012821093
Saved in:
6
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
7
Does brand love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
8
Antecedents and outcomes of dining experience satisfaction in ethnic restaurants : the moderating role of food neophobia
El-Said, Osman Ahmed
;
Smith, Michael
;
Al Ghafri, Wijdan
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 799-824
Persistent link: https://www.econbiz.de/10012649548
Saved in:
9
Temporal effects of online customer reviews on restaurant visit intention : the role of perceived risk
Pan, Huifeng
;
Ha, Hong Youl
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 825-844
Persistent link: https://www.econbiz.de/10012649551
Saved in:
10
Well-being, affective commitment and job satisfaction : influences on turnover intentions in casual dining employees
DiPietro, Robin B.
;
Moreo, Andrew
;
Cain, Lisa
- In:
Journal of hospitality marketing & management
29
(
2020
)
2
,
pp. 139-163
Persistent link: https://www.econbiz.de/10012256124
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