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~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Einzelhandel"
~subject:"Social web"
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Search: "Customer relationship management"
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Einzelhandel
Social web
Beziehungsmarketing
759
Relationship marketing
759
Consumer behaviour
541
Konsumentenverhalten
541
Customer satisfaction
290
Kundenzufriedenheit
290
Dienstleistungsqualität
198
Service quality
198
Retail trade
191
Brand management
127
Markenführung
127
Online retailing
100
Online-Handel
100
Social Web
94
Internet marketing
84
Online-Marketing
84
Brand image
83
Markenimage
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Confidence
74
Vertrauen
74
Brand
68
Customer integration
68
Kundenintegration
68
Markenartikel
67
E-commerce
55
Electronic Commerce
55
Viral marketing
52
Virales Marketing
52
Customer experience
50
Customer value
49
Kundenwert
48
Emotion
47
Customer loyalty
43
Customer service
40
Kundenservice
39
Satisfaction
38
Loyalty
37
Brand loyalty
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Lombart, Cindy
6
Louis, Didier
5
Das, Gopal
4
Hollebeek, Linda D.
4
Molinillo, Sebastian
4
Rana, Nripendra P.
4
Anaya-Sánchez, Rafael
3
Carlson, Jamie
3
Elms, Jonathan
3
Gil Saura, Irene
3
Klaus, Philipp
3
Mortimer, Gary
3
Pantano, Eleonora
3
Thaichon, Park
3
Aguilar-Illescas, Rocío
2
Alalwan, Ali Abdallah
2
Alexander, Bethan
2
Algharabat, Raed
2
Baier, Daniel
2
Banik, Shanta
2
Becker, Jörg
2
Burt, Steven
2
Casper Ferm, Lars-Erik
2
Chebat, Jean-Charles
2
Dwivedi, Yogesh Kumar
2
Eelen, Jiska
2
Eigenraam, Anniek W.
2
Fazal-e-Hasan, Syed
2
Fellesson, Markus
2
Frasquet Deltoro, Marta
2
Grewal, Dhruv
2
Grisaffe, Douglas B.
2
Han, Xiaoyun
2
Hossain, Md Afnan
2
Hua, Lian-Lian
2
Ieva, Marco
2
Japutra, Arnold
2
Jin, Hyun Seung
2
Khan, Imran
2
Kumar, Jitender
2
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of retailing and consumer services
Journal of business research : JBR
136
Journal of retailing
46
The international review of retail, distribution and consumer research
46
Industrial marketing management : the international journal for industrial and high-tech firms
41
The journal of product & brand management
37
International journal of internet marketing and advertising : IJIMA
36
Journal of strategic marketing
35
International journal of retail & distribution management
34
International journal of retail and distribution management
32
The journal of services marketing
31
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
29
Marketing intelligence & planning
29
The journal of brand management : an international journal
26
International journal of electronic marketing and retailing : IJEMR
25
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
24
Technological forecasting & social change : an international journal
24
Journal of internet commerce
23
Business horizons
22
Cogent business & management
22
International journal of business information systems : IJBIS
21
Journal of service management
21
Journal of the Academy of Marketing Science
21
SpringerLink / Bücher
21
Psychology & marketing
20
Journal of promotion management : innovations in planning and applied research
19
Asia Pacific journal of marketing and logistics
18
Journal of marketing
18
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
17
Journal of marketing communications
17
International journal of electronic commerce : IJEC
16
International journal of electronic customer relationship management : IJECRM
16
International journal of technology marketing : IJTMkt
15
Journal of marketing management : JMM ; journal of the Academy of Marketing
15
Service business
14
The journal of business & industrial marketing
14
Journal of customer behaviour
13
Journal of fashion marketing and management
13
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ECONIS (ZBW)
278
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
3
A social media analytics-based approach to customer-centric reverse logistics management of electronic devices : a case study on notebooks
Ahmadi, Sadra
;
Shokouhyar, Sajjad
;
Amerioun, Motahare
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014460767
Saved in:
4
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
5
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
6
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
7
Content marketing in the social media platform : examining the effect of content creation modes on the payoff of participants
Zhang, Xiaojing
;
Zhang, Yulin
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462164
Saved in:
8
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
9
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
10
The impact of adopting customization policy and sustainability for improving consumer service in a dual-channel retailing
Chauhan, Ruchi
;
Majumder, Arunava
;
Kumar, Varun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-25
Persistent link: https://www.econbiz.de/10014372646
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