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~isPartOf:"Journal of international consumer marketing"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
17
Service quality
17
Consumer behaviour
8
Konsumentenverhalten
8
Customer satisfaction
7
Kundenzufriedenheit
7
Beziehungsmarketing
6
Relationship marketing
6
China
4
Cultural identity
3
E-commerce
3
Electronic Commerce
3
Kulturelle Identität
3
Online retailing
3
Online-Handel
3
Beschwerdemanagement
2
Complaint management
2
Confidence
2
Gesundheitsversorgung
2
Health care
2
Hong Kong
2
Hongkong
2
Hospital
2
Krankenhaus
2
Risiko
2
Risk
2
Turkey
2
Türkei
2
Vertrauen
2
service quality
2
Asia
1
Asian brand
1
Asien
1
Bank marketing
1
Bankgeschäft
1
Banking services
1
Bankmarketing
1
Betriebliche Wertschöpfung
1
Black people
1
Brand image
1
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Article
17
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17
Aufsatz in Zeitschrift
17
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English
17
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Chang, Hong-sheng
2
Tseng, Chien-ming
2
Atkinson, Peter
1
Azemi, Yllka
1
Chen, Ivy S. N.
1
Chen, Tser-yieth
1
Choi, Sunmee
1
Eryiğit, Canan
1
Fan, Yanrong
1
Henao Colorado, Laura Cristina
1
Islam, Shahidul
1
Kini, Ranjan
1
Lam, Yim-yim
1
Leong, Vai Shiem
1
Luk, Sherriff T. K.
1
Malhotra, Naresh K.
1
Mattila, Anna S.
1
Meng, Juan
1
Mummalaneni, Venkatapparao
1
Nazarian, Alireza
1
Nazlida Muhamad
1
Ndubisi, Gibson C.
1
Ndubisi, Nelson Oly
1
Nguyen Thi Cam Le
1
Oh, Lih-bin
1
Ranjbaran, Alireza
1
Sadeghilar, Narges
1
Shabankareh, Mohammadjavad
1
Sharma, Piyush
1
Siu, Noel Yee-Man
1
Southworth, Sarah Song
1
Sumardi, Wardah Hakimah
1
Tam, Jackie L. M.
1
Tavera Mesías, Juan Fernando
1
Ulas, Dilber
1
Vo Thi Quy
1
Wong, Amy
1
Zhang, Jun-feng
1
Zhang, Yao
1
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Journal of international consumer marketing
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
17
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1
Determinants of intention to revisit in hospitality industry : a cross-cultural study based on GLOBE Project
Nazarian, Alireza
;
Shabankareh, Mohammadjavad
; …
- In:
Journal of international consumer marketing
36
(
2024
)
1
,
pp. 62-79
Persistent link: https://www.econbiz.de/10014515015
Saved in:
2
Co-creation practices and service outcomes : a transformative health service framework
Islam, Shahidul
;
Nazlida Muhamad
;
Leong, Vai Shiem
; …
- In:
Journal of international consumer marketing
36
(
2024
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10014575090
Saved in:
3
An investigation of customers' recovery expectations after service failure : evidence from e-commerce settings at different stages of maturity
Azemi, Yllka
;
Kini, Ranjan
- In:
Journal of international consumer marketing
34
(
2022
)
5
,
pp. 537-551
Persistent link: https://www.econbiz.de/10013465897
Saved in:
4
Understanding antecedents of consumer loyalty toward an emerging country's telecommunications companies
Henao Colorado, Laura Cristina
;
Tavera Mesías, Juan …
- In:
Journal of international consumer marketing
34
(
2022
)
3
,
pp. 270-297
Persistent link: https://www.econbiz.de/10013361416
Saved in:
5
Consumer perceptions of service convenience in hedonic and utilitarian retail settings in China
Wong, Amy
- In:
Journal of international consumer marketing
33
(
2021
)
4
,
pp. 452-470
Persistent link: https://www.econbiz.de/10012607778
Saved in:
6
Dimensions of luxury hospitality service personal values in confucian culture : scale development and validation
Nguyen Thi Cam Le
;
Vo Thi Quy
- In:
Journal of international consumer marketing
33
(
2021
)
3
,
pp. 303-318
Persistent link: https://www.econbiz.de/10012515191
Saved in:
7
The effects of convenience and risk on e-loyalty through the mediating role of e-service quality : a comparison for China and Turkey
Eryiğit, Canan
;
Fan, Yanrong
- In:
Journal of international consumer marketing
33
(
2021
)
5
,
pp. 613-626
Persistent link: https://www.econbiz.de/10012650594
Saved in:
8
U.S. consumers' perception of Asian brands' cultural authenticity and its impact on perceived quality, trust, and patronage intention
Southworth, Sarah Song
- In:
Journal of international consumer marketing
31
(
2019
)
4
,
pp. 287-301
Persistent link: https://www.econbiz.de/10012200736
Saved in:
9
Exploring the role of IND-COL as a moderator in the comprehensive service evaluation model
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
Journal of international consumer marketing
24
(
2012
)
1/2
,
pp. 129-142
Persistent link: https://www.econbiz.de/10009545340
Saved in:
10
Linking perceived service quality to relational outcomes in a Chinese context
Tam, Jackie L. M.
- In:
Journal of international consumer marketing
24
(
2012
)
1/2
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009545384
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