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~isPartOf:"Journal of management control : Zeitschrift für Planung & Unternehmenssteuerung"
~isPartOf:"The service industries journal"
~language:"eng"
~subject:"Controlling"
~subject:"Performance measurement"
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Search: subject:"Leistungsmessung"
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Controlling
Performance measurement
Performance-Messung
64
Dienstleistungsqualität
20
Service quality
20
Taiwan
10
Customer satisfaction
9
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9
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Günther, Edeltraud
3
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Cosenz, Federico
1
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1
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1
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Journal of management control : Zeitschrift für Planung & Unternehmenssteuerung
The service industries journal
International journal of production research
159
The international journal of productivity and performance management : IJPPM
146
International journal of production economics
120
Public performance & management review
110
Benchmarking : an international journal ; BIJ
101
Journal of business research : JBR
91
International journal of productivity and quality management : IJPQM
90
Omega : the international journal of management science
78
The international journal of productivity and performance management
78
Measuring business excellence : the journal of organizational performance management
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
European journal of operational research : EJOR
61
International journal of hospitality management
57
International journal of quality & reliability management
55
Management accounting research
53
Journal of management accounting research : JMAR
52
International journal of business excellence
50
International journal of business performance management
49
Journal of business ethics : JOBE
49
Industrial marketing management : the international journal for industrial and high-tech firms
48
International journal of services and operations management
48
Business process management journal
47
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
47
The journal of alternative investments
46
SpringerLink / Bücher
45
International journal of logistics systems and management
44
Journal of banking & finance
44
International public management journal
42
Public management review
42
International journal of project management : the journal of The International Project Management Association
41
Total quality management & business excellence
41
The journal of portfolio management : JPM
40
The accounting review : a publication of the American Accounting Association
39
Cogent business & management
38
Supply chain management : an international journal
38
Tourism management : research, policies, practice
37
Advances in management accounting : a research annual
36
Journal of accounting & organizational change
35
Management science : journal of the Institute for Operations Research and the Management Sciences
35
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ECONIS (ZBW)
64
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1
Rude customers and service performance : roles of motivation and personality
Yoon, David J.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 81-106
Persistent link: https://www.econbiz.de/10013167406
Saved in:
2
Workplace gossip and frontline employees' proactive service performance
Tian, Qi-tao
;
Song, Yang
;
Kwan, Ho Kwong
;
Li, Xue
- In:
The service industries journal
39
(
2019
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012203241
Saved in:
3
Multigroup validation of the service quality, customer satisfaction and performance links in higher education
Kolar, Tomaž
;
Erčulj, Vanja
;
Weis, Lidija
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 1004-1028
Persistent link: https://www.econbiz.de/10012205925
Saved in:
4
Stages of management control in a large public organization : from top to frontline managers
Deschamps, Carl
- In:
Journal of management control : Zeitschrift für …
30
(
2019
)
2
,
pp. 153-184
Persistent link: https://www.econbiz.de/10012053451
Saved in:
5
Fostering sustainable performance in services through systems thinking
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
39
(
2019
)
15/16
,
pp. 1072-1098
Persistent link: https://www.econbiz.de/10012207448
Saved in:
6
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
7
A matrix approach to valuation and performance measurement based on accounting information considering different financing policies
Beyer, Dirk
- In:
Journal of management control : Zeitschrift für …
29
(
2018
)
1
,
pp. 37-61
Persistent link: https://www.econbiz.de/10011856359
Saved in:
8
Performance measurement systems in small and medium-sized enterprises and family firms : a systematic literature review
Heinicke, Anja
- In:
Journal of management control : Zeitschrift für …
28
(
2018
)
4
,
pp. 457-502
Persistent link: https://www.econbiz.de/10011876714
Saved in:
9
Performance measurement, cognitive dissonance and coping strategies : exploring individual responses to NPM-inspired output control
Kolk, Berend van der
;
Kaufmann, Wesley
- In:
Journal of management control : Zeitschrift für …
29
(
2018
)
2
,
pp. 93-113
Persistent link: https://www.econbiz.de/10011897931
Saved in:
10
Accounting information system innovation in interfirm relationships
Ruggeri, Daniela
;
Rizza, Carmela
- In:
Journal of management control : Zeitschrift für …
28
(
2017
)
2
,
pp. 203-225
Persistent link: https://www.econbiz.de/10011714110
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