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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of service management"
~isPartOf:"Marketing intelligence & planning"
~isPartOf:"The service industries journal"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Beziehungsmanagement"
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Subject
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Customer satisfaction
Einzelhandel
Konsumentenverhalten
Beziehungsmarketing
514
Relationship marketing
514
Consumer behaviour
221
Dienstleistungsqualität
149
Service quality
149
Kundenzufriedenheit
143
Customer integration
64
Kundenintegration
64
Brand management
63
Markenführung
63
Social Web
57
Social web
57
Lieferantenmanagement
45
Supplier relationship management
45
Customer value
44
Kundenwert
44
Internet marketing
42
Online-Marketing
42
Brand image
37
Markenimage
37
Brand
34
Betriebliche Wertschöpfung
33
Customer service
33
Kundenservice
33
Markenartikel
33
Value creation
33
Beschwerdemanagement
31
Complaint management
31
Confidence
30
Vertrauen
30
E-commerce
29
Dienstleistungssektor
28
Electronic Commerce
28
Marketing management
28
Marketingmanagement
28
Service industry
28
Retail trade
27
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Undetermined
178
Free
3
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Article
294
Book / Working Paper
1
Type of publication (narrower categories)
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Article in journal
295
Aufsatz in Zeitschrift
295
Collection of articles of several authors
1
Sammelwerk
1
Language
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English
295
Author
All
Kumar, V.
6
Hollebeek, Linda D.
5
Aksoy, Lerzan
4
Keiningham, Timothy
4
Wieseke, Jan
4
Bang, Nguyen
3
Fornell, Claes
3
Haws, Kelly L.
3
Homburg, Christian
3
Hoyer, Wayne D.
3
Leckie, Civilai
3
Malthouse, Edward C.
3
Palmatier, Robert W.
3
Ponsignon, Frederic
3
Yi, Youjae
3
Augusto, Mário Gomes
2
Auh, Seigyoung
2
Bleier, Alexander
2
Bloemer, Johanna M.
2
Bornemann, Torsten
2
Buoye, Alexander
2
Dong, Beibei
2
Edvardsson, Bo
2
Fang, Eric
2
Ferraro, Rosellina
2
Gong, Taeshik
2
Ha, Hong Youl
2
Ha, Sejin
2
Hamilton, Ryan
2
Hammedi, Wafa
2
Hammerschmidt, Maik
2
Huang, Ming-Hui
2
Hult, G. Tomas M.
2
Kandampully, Jay
2
Karjaluoto, Heikki
2
Kim, Seo Young
2
Kunz, Werner
2
Kwak, Hyokjin
2
Lariviere, Bart
2
Legendre, Tiffany S.
2
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Published in...
All
Journal of marketing
Journal of service management
Marketing intelligence & planning
The service industries journal
Journal of retailing and consumer services
530
Journal of business research : JBR
408
International journal of hospitality management
211
The journal of services marketing
165
The journal of product & brand management
100
Journal of the Academy of Marketing Science
98
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
88
Industrial marketing management : the international journal for industrial and high-tech firms
87
The journal of brand management : an international journal
87
International journal of contemporary hospitality management
86
Asia Pacific journal of marketing and logistics
85
Cogent business & management
85
Journal of strategic marketing
82
Psychology & marketing
82
Journal of retailing
81
Tourism management : research, policies, practice
74
Journal of service research : JSR
68
The international review of retail, distribution and consumer research
66
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
65
Services marketing quarterly
63
International journal of retail & distribution management
62
European journal of marketing : EJM
61
Service business
60
SpringerLink / Bücher
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
International journal of internet marketing and advertising : IJIMA
52
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
52
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
51
The international journal of bank marketing : IJBM
51
International journal of electronic customer relationship management : IJECRM
49
The journal of business & industrial marketing
49
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
48
International journal of retail and distribution management
46
International journal of electronic marketing and retailing : IJEMR
44
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
43
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ECONIS (ZBW)
295
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1
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295
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1
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
2
Finding goldilocks influencers : how follower count drives social media engagement
Wies, Simone
;
Bleier, Alexander
;
Edeling, Alexander
- In:
Journal of marketing
87
(
2023
)
3
,
pp. 383-405
Persistent link: https://www.econbiz.de/10014245099
Saved in:
3
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
4
The impact of financial performance and corporate reputation on customer purchases : the role of stakeholders and brand value in the automotive sector
Sánchez-Iglesias, Nuria
;
García-Madariaga, Jesús
; …
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10014469191
Saved in:
5
Low-literate customer experience : an empirical exploration
Mishra, Anubhav A.
;
Verma, Megha
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10014469193
Saved in:
6
Celebrity endorsers and social media influencers for leveraging consumer advocacy and relationship intentions : a multivariate mediation analysis
Kalam, Abul
;
Goi, Chai Lee
;
Tiong, Ying Ying
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 84-119
Persistent link: https://www.econbiz.de/10014469195
Saved in:
7
Credit card churning customers, endowed loyalty, and protestant work ethic
Legendre, Tiffany S.
;
Baker, Melissa A.
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 22-44
Persistent link: https://www.econbiz.de/10014450258
Saved in:
8
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
9
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
10
How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? : (in)civility in advocates' responses and complainant-bystander psychological distance
Huang, Ran
;
Ha, Sejin
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 789-812
Persistent link: https://www.econbiz.de/10015050128
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