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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of service research : JSR"
~person:"Habel, Johannes"
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Beziehungsmarketing
3
Relationship marketing
3
Consumer behaviour
2
Konsumentenverhalten
2
B-to-B-Marketing
1
Business-to-business marketing
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Erwartungsbildung
1
Expectation formation
1
Kundenservice
1
Kundenzufriedenheit
1
Negotiations
1
Preismanagement
1
Pricing strategy
1
Salespeople
1
Selling
1
Service quality
1
Verhandlungen
1
Verkauf
1
Verkaufspersonal
1
Willingness to pay
1
Zahlungsbereitschaftsanalyse
1
ability to evaluate
1
business-to-business marketing
1
customer loyalty
1
customer satisfaction
1
information processing
1
motivation to evaluate
1
personal selling
1
price negotiations
1
pricing
1
relationship disruption
1
relationship marketing
1
retailing
1
sales management
1
sales person replacement
1
service expectations
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Habel, Johannes
Kumar, V.
10
Palmatier, Robert W.
9
Wieseke, Jan
8
Homburg, Christian
7
Ruyter, Ko de
6
Verhoef, Peter C.
6
Eisingerich, Andreas B
5
Haws, Kelly L.
5
Auh, Seigyoung
4
Beatty, Sharon E.
4
Bolton, Ruth N.
4
Brodie, Roderick J.
4
Doorn, Jenny van
4
Eggert, Andreas
4
Evanschitzky, Heiner
4
Fang, Eric
4
Grewal, Rajdeep
4
Lemon, Katherine N.
4
Reinartz, Werner J.
4
Sesé, F. Javier
4
Wangenheim, Florian von
4
Alavi, Sascha
3
Dong, Beibei
3
Falk, Tomas
3
Ferraro, Rosellina
3
Fornell, Claes
3
Garnefeld, Ina
3
Grewal, Dhruv
3
Haumann, Till
3
Hollebeek, Linda D.
3
Houston, Mark B.
3
Hoyer, Wayne D.
3
Huang, Ming-Hui
3
Libai, Barak
3
Lilien, Gary L.
3
Neslin, Scott A.
3
Parasuraman, A.
3
Polo-Redondo, Yolanda
3
Rafaeli, Anat
3
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Journal of marketing
Journal of service research : JSR
Journal of the Academy of Marketing Science
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business research : JBR
1
Journal of personal selling & sales management : JPSSM
1
The journal of personal selling & sales management : JPSSM
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ECONIS (ZBW)
3
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1
Understanding the impact of relationship disruptions
Schmitz, Christian
;
Frieß, Maximilian
;
Alavi, Sascha
; …
- In:
Journal of marketing
84
(
2020
)
1
,
pp. 66-87
Persistent link: https://www.econbiz.de/10012176435
Saved in:
2
When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes
;
Alavi, Sascha
;
Schmitz, Christian
; …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
Saved in:
3
Willing to pay more, eager to pay less : the role of customer loyalty in price negotiations
Wieseke, Jan
;
Alavi, Sascha
;
Habel, Johannes
- In:
Journal of marketing
78
(
2014
)
6
,
pp. 17-37
Persistent link: https://www.econbiz.de/10010463462
Saved in:
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