//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of the Academy of Marketing Science"
~person:"Umashankar, Nita"
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: knowledge OR management
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Kundenzufriedenheit
3
Beziehungsmarketing
2
Consumer behaviour
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Relationship marketing
2
Service quality
2
American Customer Satisfaction Index
1
Attitudinal loyalty
1
Attribute importance
1
Behavioral loyalty
1
Beschwerdemanagement
1
Complaint management
1
Convenience
1
Firm value
1
Fusion
1
Merger
1
Price sensitivity
1
Rewards
1
Service experience
1
Takeover
1
Unternehmenswert
1
attention-based view
1
board of directors
1
complaining
1
customer satisfaction
1
difference-in-differences
1
loyalty
1
marketing in C-suite
1
mergers and acquisitions (M&As)
1
relationship marketing
1
service failure
1
tie strength
1
upper echelons theory
1
Übernahme
1
more ...
less ...
Online availability
All
Undetermined
2
Free
1
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Umashankar, Nita
Homburg, Christian
7
Grégoire, Yany
5
Kumar, V.
5
Wieseke, Jan
5
Fornell, Claes
4
Morgan, Neil A.
4
Brady, Michael K.
3
Hult, G. Tomas M.
3
Morgeson, Forrest V., III.
3
Verhoef, Peter C.
3
Zablah, Alex R.
3
Bhagwat, Yashoda
2
Bharadwaj, Sundar
2
Bornemann, Torsten
2
Brown, Tom
2
Dahl, Darren W.
2
Dong, Beibei
2
Haumann, Till
2
Hogreve, Jens
2
Luo, Xueming
2
Mithas, Sunil
2
Quaiser, Benjamin
2
Rego, Lopo L.
2
Robinson, Stacey G.
2
Sivakumar, K.
2
Tripp, Thomas M.
2
Voorhees, Clay M.
2
Ahearne, Michael
1
Allard, Thomas
1
Allen, Alexis M.
1
Allen, B. J.
1
Anand, Ankit
1
Andrews, Michelle
1
Arora, Sandeep
1
Auh, Seigyoung
1
Aurier, Philippe
1
Bahadir, S. Cem
1
Bartholomew, Darrell E.
1
Bayón, Tomás
1
more ...
less ...
Published in...
All
Journal of marketing
Journal of the Academy of Marketing Science
Handbook of marketing and finance
1
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Despite efficiencies, mergers and acquisitions reduce firm value by hurting customer satisfaction
Umashankar, Nita
;
Bahadir, S. Cem
;
Bharadwaj, Sundar
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 66-86
Persistent link: https://www.econbiz.de/10013258787
Saved in:
2
The benefit of becoming friends : complaining after service failures leads customers with strong ties to increase loyalty
Umashankar, Nita
;
Ward, Morgan K.
;
Dahl, Darren W.
- In:
Journal of marketing
81
(
2017
)
6
,
pp. 79-98
Persistent link: https://www.econbiz.de/10011776897
Saved in:
3
Do loyal customers really pay more for services?
Umashankar, Nita
;
Bhagwat, Yashoda
;
Kumar, V.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 807-826
Persistent link: https://www.econbiz.de/10011779520
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->