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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
~subject:"Dienstleistungsqualität"
~subject:"Tourism marketing"
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Search: subject_exact:"Kundenzufriedenheit"
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Dienstleistungsqualität
Tourism marketing
Customer satisfaction
154
Kundenzufriedenheit
154
Holiday behaviour
66
Urlaubsverhalten
66
Beziehungsmarketing
47
Consumer behaviour
47
Konsumentenverhalten
47
Relationship marketing
47
Service quality
43
Tourism
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Tourismus
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Tourism industry
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satisfaction
22
customer satisfaction
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Viral marketing
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Virales Marketing
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Job satisfaction
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Internationaler Tourismus
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Satisfaction
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Zufriedenheit
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tourist satisfaction
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69
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Assaker, Guy
2
Hsu, Cathy H. C.
2
Lee, Choong-Ki
2
Lee, JungHoon
2
Mariani, Marcello M.
2
So, Kevin Kam Fung
2
Sparks, Beverley
2
Uysal, Muzaffer
2
Verhoef, Peter C.
2
Wang, Ying
2
Affonso, Felipe M.
1
Ahrholdt, Dennis C.
1
Al-Ansi, Amr
1
Alarcón-Urbistondo, Pilar
1
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1
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1
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1
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Auh, Seigyoung
1
Bajs, Irena Pandža
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Bartholomew, Darrell E.
1
Becerril-Arreola, Rafael
1
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Bellou, Victoria
1
Biran, Avital
1
Bolton, Ruth M.
1
Borghi, Matteo
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Brown, Tom
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Carlson, Jamie
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1
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1
Deng, Xiaoyan
1
Derfuß, Klaus
1
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1
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Journal of marketing
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
International journal of hospitality management
215
Journal of retailing and consumer services
214
Journal of business research : JBR
151
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
Journal of travel and tourism marketing
107
The service industries journal
105
Journal of hospitality marketing & management
98
International journal of contemporary hospitality management
94
Services marketing quarterly
76
Tourism management : research, policies, practice
76
Journal of air transport management
65
Service business
63
The TQM journal : the international review of organizational improvement
63
Cogent business & management
59
International journal of quality and service sciences
57
International journal of services and operations management
55
Journal of service research : JSR
53
Total quality management & business excellence
51
International journal of quality & reliability management
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
International journal of productivity and quality management : IJPQM
47
Asia Pacific journal of marketing and logistics
46
International journal of services, economics and management
45
Journal of service management
45
Managing service quality : MSQ ; an international journal
41
Tourism management perspectives : TMP
38
Journal of Asian finance, economics and business : JAFEB
37
The international journal of bank marketing : IJBM
37
Quality management journal : QMJ
36
Tourism analysis : an interdisciplinary tourism & hospitality journal
33
Journal of strategic marketing
30
International journal of services and operations management : IJSOM
29
Journal of service research
29
Journal of the Academy of Marketing Science
28
International journal of electronic marketing and retailing : IJEMR
26
Journal of service theory and practice : JSTP
25
Journal of vacation marketing
25
Psychology & marketing
25
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ECONIS (ZBW)
69
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1
Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo
;
Mariani, Marcello M.
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
5
,
pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437
Saved in:
2
Exploring the influence of touch points on tourist experiences at crisis impacted destinations
Krey, Nina
;
Dieck, M. Claudia tom
;
Wu, Shuang
; …
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
1
,
pp. 39-54
Persistent link: https://www.econbiz.de/10014245276
Saved in:
3
The impact of self-congruity and evaluation of the place on WOM : perspectives of tourism destination residents
Šegota, Tina
;
Chen, Ning
;
Golja, Tea
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
4
,
pp. 800-817
Persistent link: https://www.econbiz.de/10012880658
Saved in:
4
Bad intentions : customers' negative reactions to intentional failures and mitigating conditions
Nazifi, Amin
;
Roschk, Holger
;
Ordenes, Francisco Villarroel
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
8
,
pp. 1808-1827
Persistent link: https://www.econbiz.de/10013391013
Saved in:
5
How do tourism souvenir purchasing channels impact tourists' intention to purchase? : the moderating role of souvenir authenticity
Su, LuJun
;
Lai, Zeyue
;
Huang, Yinghua
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
6
,
pp. 1527-1548
Persistent link: https://www.econbiz.de/10014582542
Saved in:
6
When we practice to deceive : service worker manipulation and (mis)behavior on cruise ships
Pressey, Andrew D.
;
Harris, Lloyd C.
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
2
,
pp. 447-465
Persistent link: https://www.econbiz.de/10014582248
Saved in:
7
When tourists are angry or fearful : (in)effectiveness of emotion regulation in changing behavioral intention
Tan, Karen Pei-Sze
;
Li, Xiang
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
4
,
pp. 796-817
Persistent link: https://www.econbiz.de/10014582400
Saved in:
8
E-tourism information literacy and its role in driving tourist satisfaction with online travel information : a qualitative comparative analysis
Wang, Rui
;
Wu, Chuanhui
;
Wang, Xia
;
Xu, Feifei
;
Yuan, …
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
4
,
pp. 904-922
Persistent link: https://www.econbiz.de/10014582409
Saved in:
9
Introducing the dynamic destination satisfaction method : an analytical tool to track tourism destination satisfaction trends with repeated cross-sectional data
Guizzardi, Andrea
;
Mariani, Marcello M.
- In:
Journal of travel research : a quarterly publication of …
60
(
2021
)
5
,
pp. 965-980
Persistent link: https://www.econbiz.de/10012593175
Saved in:
10
Measuring tourist festival experience : development and validation of the PHF-TX model
Olivier, Lizette
;
Carlson, Jamie
;
Rahman, Syed Mahmudur
; …
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
7
,
pp. 1530-1549
Persistent link: https://www.econbiz.de/10014368598
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