//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of marketing"
~isPartOf:"The journal of services marketing"
~person:"Bejou, David"
~person:"Chelminski, Piotr"
~person:"Svari, Sander"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Reklamation"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
4
Complaint management
4
Consumer behaviour
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Service quality
3
Airline
2
Customer satisfaction
2
Emotion
2
Fluggesellschaft
2
Kundenzufriedenheit
2
Beziehungsmarketing
1
Customer experience
1
Customer service
1
Dienstleistungsmanagement
1
Hospital
1
Krankenhaus
1
Kundenservice
1
Norway
1
Norwegen
1
Relationship lifecycle
1
Relationship marketing
1
Service failure
1
Service management
1
South Africa
1
Südafrika
1
Tourism industry
1
Tourismuswirtschaft
1
USA
1
United States
1
Viral marketing
1
Virales Marketing
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Bejou, David
Chelminski, Piotr
Svari, Sander
Mattila, Anna S.
3
Beatty, Sharon E.
2
Hoffman, K. Douglas
2
Matos, Celso Augusto de
2
Svensson, Göran
2
Wang, Sijun
2
Abney, Alexandra K.
1
Allard, Thomas
1
Allred, Chad R.
1
Andrews, Michelle
1
Ashill, Nicholas J.
1
Baker, Thomas
1
Bambauer-Sachse, Silke
1
Barone, Ada Maria
1
Bedi, Akanksha
1
Berenguer Contrí, Gloria
1
Bone, Paula Fitzgerald
1
Bradley, Graham
1
Brady, Michael K.
1
Breazeale, Michael
1
Carruthers, Janet
1
Cesmeci, Caner
1
Chintagunta, Pradeep K.
1
Choi, Beom Joon
1
Chou, En-Yi
1
Chu, Junhong
1
Chung-Herrera, Beth G.
1
Collier, Joel E.
1
Comai, Alessandro
1
Comprix, Joseph
1
Cook, Laurel Aynne
1
Coulter, Robin A.
1
Cowart, Kelly O.
1
Cummings, Krista Hill
1
Dahl, Darren W.
1
De Meyer, Christine F.
1
Deng, Xiaoyan
1
more ...
less ...
Published in...
All
Journal of marketing
The journal of services marketing
International journal of quality and service sciences
3
Managing service quality : MSQ ; an international journal
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Retrospective: service failure and loyalty : an exploratory empirical study of airline customers
Palmer, Adrian
;
Bejou, David
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 480-484
Persistent link: https://www.econbiz.de/10011615517
Saved in:
2
Service receivers' negative emotions in airline and hospital service settings
Petzer, Daniel J.
;
De Meyer, Christine F.
;
Svari, Sander
; …
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 484-496
Persistent link: https://www.econbiz.de/10009672314
Saved in:
3
An examination of consumer advocacy and complaining behavior in the context of service failure
Chelminski, Piotr
;
Coulter, Robin A.
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 361-370
Persistent link: https://www.econbiz.de/10009272241
Saved in:
4
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander
;
Slåtten, Terje
;
Svensson, Göran
; …
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->