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~isPartOf:"Journal of marketing"
~isPartOf:"The journal of services marketing"
~person:"Bejou, David"
~person:"Chelminski, Piotr"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Beschwerdemanagement
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Service quality
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Bejou, David
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Journal of marketing
The journal of services marketing
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Retrospective: service failure and loyalty : an exploratory empirical study of airline customers
Palmer, Adrian
;
Bejou, David
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 480-484
Persistent link: https://www.econbiz.de/10011615517
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2
An examination of consumer advocacy and complaining behavior in the context of service failure
Chelminski, Piotr
;
Coulter, Robin A.
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 361-370
Persistent link: https://www.econbiz.de/10009272241
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