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Customer integration
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Kundenintegration
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Arbeitszufriedenheit
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Bankgeschäft
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Banking services
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Betriebliche Wertschöpfung
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Beziehungsmarketing
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Customer satisfaction
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Finanzdienstleistung
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Hong Kong
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Chan, Kimmy Wa
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Lam, Simon S. K.
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Yim, Chi-kin
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Journal of marketing
Journal of business research : JBR
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International business review : the official journal of the European International Business Academy
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Journal of international marketing
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Journal of marketing research : JMR
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Journal of retailing
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E-Service : new directions in theory and practice
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Journal of international business studies : JIBS ; a publication of the Academy of International Business and the Western Business School
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Journal of international business studies : JIBS ; an official journal of the Academy of International Business
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Journal of service research
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Journal of the Academy of Marketing Science
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Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
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Paper / Institute for Research in the Behavioral, Economic, and Management Sciences, Krannert Graduate School of Management, Purdue University
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Technological forecasting & social change : an international journal
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The Routledge handbook of service research insights and ideas
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ECONIS (ZBW)
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Do customers and employees enjoy service participation? : synergistic effects of self- and other-efficacy
Yim, Chi-kin
;
Chan, Kimmy Wa
;
Lam, Simon S. K.
- In:
Journal of marketing
76
(
2012
)
6
,
pp. 121-140
Persistent link: https://www.econbiz.de/10009670256
Saved in:
2
Is customer participation in value creation a double-edged sword? : evidence from professional financial services across cultures
Chan, Kimmy Wa
;
Yim, Chi-kin
;
Lam, Simon S. K.
- In:
Journal of marketing
74
(
2010
)
3
,
pp. 48-64
Persistent link: https://www.econbiz.de/10008822104
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