//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Psychology & marketing"
~person:"Schaarschmidt, Mario"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer orientation"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
2
Relationship marketing
2
Beschwerdemanagement
1
Complaint management
1
Consumer behaviour
1
Creativity
1
Customer integration
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Digital presence
1
E-Mail
1
E-mail
1
Emotion
1
Konsumentenverhalten
1
Kreativität
1
Kundenintegration
1
Kundenservice
1
Kundenzufriedenheit
1
Service quality
1
apology emails
1
consumer stress
1
customer engagement
1
emotions
1
employee photographs
1
field experiment
1
idea contest
1
idea rejection
1
service failure
1
service recovery
1
more ...
less ...
Online availability
All
Free
2
Type of publication
All
Article
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Schaarschmidt, Mario
Hollebeek, Linda D.
4
Buttle, Francis A.
3
Ndubisi, Nelson Oly
3
Yi, Youjae
3
Al-Nabhani, Khalid
2
Ang, Lawrence
2
Cheng, Li-Keng
2
Choi, Sejung Marina
2
Chu, Xing-Yu
2
Conduit, Jodie
2
Dessart, Laurence
2
Ford, John B.
2
Hart, Cathy
2
Hewer, Paul
2
Krishen, Anjala S.
2
Leonidou, Leonidas C.
2
Lunardo, Renaud
2
Malthouse, Edward C.
2
Matanda, Margaret Jekanyika
2
McKechnie, Sally
2
McLean, Graeme J.
2
Merchant, Altaf
2
Sung, Yongjun
2
Toung, Chung-Lin
2
Uncles, Mark D.
2
Walsh, Gianfranco
2
Ahn, Sun Joo
1
Ahuvia, Aaron C.
1
Ali, Maged
1
Amonini, Claudia
1
Anaza, Nwamaka A.
1
Andrews, Lynda
1
Anlamlier, Eda
1
Ansari, Shiveen
1
Arnold, Mark J.
1
Artis, Andrew
1
Asante, Isaac Owusu
1
Ates, Zelal
1
Attmann, Julianne
1
more ...
less ...
Published in...
All
Journal of marketing management : MM
Psychology & marketing
European management journal
2
International journal of innovation management
1
International journal of technology management : IJTM
1
Journal of business research : JBR
1
Journal of service management
1
Journal of service research : JSR
1
more ...
less ...
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer engagement in idea contests : emotional and behavioral consequences of idea rejection
Schaarschmidt, Mario
;
Dose, David
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 888-909
Persistent link: https://www.econbiz.de/10014290868
Saved in:
2
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->