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~isPartOf:"Journal of marketing management : MM"
~isPartOf:"The service industries journal"
~subject:"Customer satisfaction"
~subject:"Marketingmanagement"
~subject:"Organizational psychology"
~subject:"Relationship marketing"
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Customer satisfaction
Marketingmanagement
Organizational psychology
Relationship marketing
Emotion
74
Consumer behaviour
39
Konsumentenverhalten
39
Kundenzufriedenheit
16
Beziehungsmarketing
15
Dienstleistungsqualität
11
Service quality
11
Advertising effects
6
Anthropologie
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Anthropology
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emotional labor
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Koenig-Lewis, Nicole
2
Palmer, Adrian
2
Vázquez Casielles, Rodolfo
2
Wang, Edward Shih-tse
2
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1
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1
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1
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1
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1
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1
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Journal of marketing management : MM
The service industries journal
International journal of hospitality management
86
Journal of business research : JBR
63
Journal of retailing and consumer services
50
The journal of services marketing
29
Journal of travel and tourism marketing
25
Journal of hospitality marketing & management
24
Tourism management : research, policies, practice
21
International journal of contemporary hospitality management
18
The journal of brand management : an international journal
18
Psychology & marketing
17
The journal of product & brand management
16
Tourism management perspectives : TMP
16
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
15
Service business
14
European journal of marketing : EJM
13
Journal of business ethics : JOBE
13
Journal of service research : JSR
12
Research companion to emotion in organizations
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
Journal of service theory and practice : JSTP
11
Cogent business & management
10
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
10
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
10
Journal of the Academy of Marketing Science
10
Services marketing quarterly
10
The emotional organization : passions and power
10
Journal of vocational behavior
9
Asia Pacific journal of marketing and logistics
8
Human relations
8
Journal of business and psychology
8
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
8
Journal of service management
8
The journal of business & industrial marketing
8
Academy of Management journal : AMJ
7
European journal of marketing
7
European management journal
7
Gendering emotions in organizations
7
Global business review
7
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ECONIS (ZBW)
36
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36
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1
Can brand anthropomorphism trigger emotional brand attachment?
Ma, Jianfeng
;
Tu, Hongwei
;
Zhou, Xing
;
Niu, Wanjie
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 555-578
Persistent link: https://www.econbiz.de/10014321609
Saved in:
2
Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
Saved in:
3
Employee mindfulness and creativity : when emotions and national culture matter
Gip, Huy
;
Do The Khoa
;
Guchait, Priyanko
;
Fernando …
- In:
The service industries journal
42
(
2022
)
5/6
,
pp. 383-411
Persistent link: https://www.econbiz.de/10013167433
Saved in:
4
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
5
The impact of emotional dissonance on quality of work life and life satisfaction of tour guides
Alrawadieh, Zaid
;
Cetin, Gurel
;
Dinçer, Mithat Zeki
; …
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 50-64
Persistent link: https://www.econbiz.de/10012207482
Saved in:
6
Workplace bullying, psychological distress, resilience, mindfulness, and emotional exhaustion
Anasori, Elham
;
Bayighomog, Steven W.
;
Tanova, Cem
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 65-89
Persistent link: https://www.econbiz.de/10012207484
Saved in:
7
The structural effects of affective and cognitive elaboration in formation of customer-brand relationship
Ahn, Jiseon
;
Back, Ki-Joon
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 226-242
Persistent link: https://www.econbiz.de/10012208488
Saved in:
8
Improving relationship quality during the crisis
Guillén, Marta Estrada
;
Monferrer-Tirado, Diego
; …
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 268-289
Persistent link: https://www.econbiz.de/10012208503
Saved in:
9
The service smile chain : linking leader emotions to customer outcomes
Liu, Xiao-Yu
;
Liu, Yongmei
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 415-435
Persistent link: https://www.econbiz.de/10012208574
Saved in:
10
Effects of social support and grateful disposition on employees' psychological well-being
Cho, Sanglee
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 799-819
Persistent link: https://www.econbiz.de/10012205852
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