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~isPartOf:"Journal of marketing theory and practice"
~subject:"Einzelhandel"
~subject:"United States"
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Einzelhandel
United States
Customer service
7
Kundenservice
7
Consumer behaviour
5
Konsumentenverhalten
5
USA
3
Retail trade
2
Salespeople
2
Verkaufspersonal
2
Africans
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Afrikaner
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Beziehungsmarketing
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Brasilien
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Brazil
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Comparison
1
Consumer attitudes
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Corporate reputation
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Customer retention
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Customer satisfaction
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Dienstleistung
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Dienstleistungsqualität
1
Dispute settlement
1
Experiment
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Firmenimage
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Gender
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Geschlecht
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Konfliktregelung
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Kundenbindung
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Kundenzufriedenheit
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Relationship marketing
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Service quality
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Services
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Social psychology
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South Africa
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Amos, Clinton
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Autry, Chad W.
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Brockhaus, Sebastian
1
Fawcett, Amydee M.
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1
George, Babu P.
1
Henthorne, Tony L.
1
Hill, Donna J.
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Knemeyer, A. Michael
1
Mallalieu, Lynnea
1
Nakamoto, Kent
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Journal of marketing theory and practice
Journal of retailing and consumer services
16
Psychology & marketing
8
Services marketing quarterly
8
International journal of hospitality management
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Journal of retailing
7
The journal of services marketing
7
European journal of operational research : EJOR
6
Journal of business research : JBR
6
The international review of retail, distribution and consumer research
6
International journal of physical distribution & logistics management : IJPD & LM
5
International journal of retail & distribution management
5
Journal of service research : JSR
4
Gabler Edition Wissenschaft
3
Journal of air transport management
3
Journal of service management
3
Journal of the Academy of Marketing Science
3
Personnel psychology : a journal of applied research
3
SpringerLink / Bücher
3
Academy of Management journal : AMJ
2
Electronic markets : the international journal on networked business
2
Faculty & research / Insead : working paper series
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
GITAM journal of management : a quarterly publication of GITAM Institute of Management
2
ILR review : the journal of work and policy
2
International journal of consumer studies
2
International journal of physical distribution and logistics management
2
International journal of production economics
2
International journal of services and operations management
2
Journal of consumer behaviour : an international research review
2
Journal of economics & management strategy : JEMS
2
Journal of fashion marketing and management
2
Managing service quality : MSQ ; an international journal
2
Omega : the international journal of management science
2
Progress in IS
2
SOM research reports
2
The journal of personal selling & sales management : JPSSM
2
Transportation research / E : an international journal
2
Working paper series / Center for Advanced Human Resource Studies
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ECONIS (ZBW)
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1
Cross-cultural consumer complaining behavior in service industries : a three-nation study across the African diaspora
Henthorne, Tony L.
;
Williams, Alvin J.
;
George, Babu P.
- In:
Journal of marketing theory and practice
26
(
2018
)
4
,
pp. 431-446
Persistent link: https://www.econbiz.de/10011951501
Saved in:
2
Please clap! : how customer service quality perception affects the authenticity of sustainability initiatives
Brockhaus, Sebastian
;
Amos, Clinton
;
Fawcett, Amydee M.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 396-420
Persistent link: https://www.econbiz.de/10011771059
Saved in:
3
Customer behavioral legitimacy in retail returns episodes : effects on retail salesperson role conflict
O'Brien, Matthew
;
Hill, Donna J.
;
Autry, Chad W.
- In:
Journal of marketing theory and practice
17
(
2009
)
3
,
pp. 251-266
Persistent link: https://www.econbiz.de/10003867499
Saved in:
4
Understanding the role of consumer motivation and salesperson behavior in inducing positive cognitive and emotional responses during a sales encounter
Mallalieu, Lynnea
;
Nakamoto, Kent
- In:
Journal of marketing theory and practice
16
(
2008
)
3
,
pp. 183-197
Persistent link: https://www.econbiz.de/10003735487
Saved in:
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