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~isPartOf:"Journal of operations management"
~isPartOf:"Total quality management & business excellence"
~person:"Yi, Youjae"
~subject:"Prozessmanagement"
~subject:"Quality management"
~type_genre:"Article in journal"
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Prozessmanagement
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Yi, Youjae
Antony, Jiju
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Alliprandini, Dário Henrique
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Alsyouf, Imad
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Journal of operations management
Total quality management & business excellence
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Assessment of six alternative models of service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
3
,
pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
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2
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June
;
Yi, Youjae
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
Saved in:
3
The linkages between alternative models measuring service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1264-1294
Persistent link: https://www.econbiz.de/10013352668
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