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~isPartOf:"Journal of operations management"
~language:"eng"
~subject:"E-commerce"
~subject:"Marketing"
~subject:"Multichannel strategy"
~subject:"Production management"
~subject:"SME"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Graue Literatur"
~type_genre:"Working Paper"
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Search: subject:"Customer relationship management"
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E-commerce
Marketing
Multichannel strategy
Production management
SME
Beziehungsmarketing
18
Relationship marketing
18
Consumer behaviour
6
Einzelhandel
6
Electronic Commerce
6
Konsumentenverhalten
6
Online retailing
6
Online-Handel
6
Retail trade
6
Lieferantenmanagement
4
Lieferkette
4
Supplier relationship management
4
Supply chain
4
Multikanalvertrieb
3
Betriebliche Wertschöpfung
2
Business services
2
Customer satisfaction
2
Distribution channel
2
Innovation
2
Kundenzufriedenheit
2
Produktionswirtschaft
2
Unternehmensdienstleistung
2
Value creation
2
Vertriebsweg
2
Artificial intelligence
1
Automation
1
Automatisierung
1
Bekleidungsindustrie
1
Berufsbildung
1
Buyer-supplier relationships
1
Channel integration
1
China
1
Clothing industry
1
Confidence
1
Consumer returns
1
Cultural identity
1
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Akturk, M. Serkan
2
Hübner, Alexander
2
Leeuw, Sander de
2
Rooderkerk, Robert
2
DeHoratius, Nicole
1
Evers, Philip T.
1
Frankel, Robert
1
Goldsby, Thomas J.
1
Griffis, Stanley E.
1
Heim, Gregory R.
1
Jia, Xingzhi
1
Ketzenberg, Michael
1
Mallipeddi, Rakesh R.
1
Mollenkopf, Diane A.
1
Niranjan, Tarikere T.
1
Rao, Shashank
1
Ren, Xinyi
1
Russo, Ivan
1
Sinha, Kingshuk K.
1
Thirumalai, Sriram
1
Windle, Robert J.
1
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Journal of operations management
Journal of retailing and consumer services
71
Journal of business research : JBR
52
International journal of electronic customer relationship management : IJECRM
41
Industrial marketing management : the international journal for industrial and high-tech firms
37
The journal of business & industrial marketing
30
International journal of business information systems : IJBIS
21
Asia Pacific journal of marketing and logistics
19
International journal of e-business research : an official publication of the Information Resources Management Association
17
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
17
Cogent business & management
16
International journal of electronic marketing and retailing : IJEMR
16
International journal of internet marketing and advertising : IJIMA
16
Journal of strategic marketing
16
The service industries journal
16
Journal of internet commerce
15
Electronic commerce research
14
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
14
Journal of the Academy of Marketing Science
14
Journal of business-to-business marketing
13
Marketing intelligence & planning
13
Electronic markets : the international journal on networked business
12
International journal of retail & distribution management
12
Journal of electronic commerce research : JECR
12
Journal of retailing
12
International journal of electronic commerce : IJEC
11
Journal of marketing
11
Journal of open innovation : technology, market, and complexity
11
The international review of retail, distribution and consumer research
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
International journal of production economics
10
International journal of retail and distribution management
10
Business horizons
9
Information systems and e-business management : ISeB
9
Journal of small business and enterprise development
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
Technological forecasting & social change : an international journal
9
The journal of services marketing
9
International journal of networking and virtual organisations : IJNVO
8
International journal of production research
8
International journal of technology marketing : IJTMkt
8
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ECONIS (ZBW)
8
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1
Advancing the marketing-operations interface in omnichannel retail
Rooderkerk, Robert
;
Leeuw, Sander de
;
Hübner, Alexander
- In:
Journal of operations management
69
(
2023
)
2
,
pp. 188-196
Persistent link: https://www.econbiz.de/10014293327
Saved in:
2
Channel transparency and omnichannel retailing : the impact of sharing retail store product availability information
Ren, Xinyi
;
Windle, Robert J.
;
Evers, Philip T.
- In:
Journal of operations management
69
(
2023
)
2
,
pp. 217-245
Persistent link: https://www.econbiz.de/10014293330
Saved in:
3
Special issue: managing the marketing-operations interface in omnichannel retail
Rooderkerk, Robert
(
ed.
);
Leeuw, Sander de
(
ed.
); …
-
2023
Persistent link: https://www.econbiz.de/10014293339
Saved in:
4
Estimating impacts of logistics processes on online customer ratings : consequences of providing technology-enabled order tracking data to customers
Akturk, M. Serkan
;
Mallipeddi, Rakesh R.
;
Jia, Xingzhi
- In:
Journal of operations management
68
(
2022
)
6/7
,
pp. 775-811
Persistent link: https://www.econbiz.de/10013466496
Saved in:
5
Assessing impacts of introducing ship-to-store service on sales and returns in omnichannel retailing : a data analytics study
Akturk, M. Serkan
;
Ketzenberg, Michael
;
Heim, Gregory R.
- In:
Journal of operations management
61
(
2018
),
pp. 15-45
Persistent link: https://www.econbiz.de/10011932706
Saved in:
6
The customer consequences of returns in online retailing : an empirical analysis
Griffis, Stanley E.
;
Rao, Shashank
;
Goldsby, Thomas J.
; …
- In:
Journal of operations management
30
(
2012
)
4
,
pp. 282-294
Persistent link: https://www.econbiz.de/10009550082
Saved in:
7
Creating value through returns management : exploring the marketing-operations interface
Mollenkopf, Diane A.
;
Frankel, Robert
;
Russo, Ivan
- In:
Journal of operations management
29
(
2011
)
5
,
pp. 391-403
Persistent link: https://www.econbiz.de/10009129659
Saved in:
8
Customization of the online purchase process in electronic retailing and customer satisfaction : an online field study
Thirumalai, Sriram
;
Sinha, Kingshuk K.
- In:
Journal of operations management
29
(
2011
)
5
,
pp. 477-487
Persistent link: https://www.econbiz.de/10009130728
Saved in:
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