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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~person:"Brady, Michael K."
~person:"Fu, Xiaoxiao"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~subject:"Automation"
~subject:"Beziehungsmarketing"
~subject:"Customer integration"
~subject:"Employee retention"
~subject:"Relationship marketing"
~subject:"Wahrnehmung"
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Search: "Customer relationship management"
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Automation
Beziehungsmarketing
Customer integration
Employee retention
Relationship marketing
Wahrnehmung
Consumer behaviour
4
Konsumentenverhalten
4
Einzelhandel
3
Retail trade
3
Automatisierung
2
Dienstleistungsqualität
2
Kundenintegration
2
Service quality
2
AI
1
Anforderungsprofil
1
Arbeitskräfte
1
Arbeitsleistung
1
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Artificial intelligence
1
Beschwerdemanagement
1
Brand management
1
Closing time
1
Complaint management
1
Consumer-Brand relationships
1
Customer experience
1
Customer relationships
1
Customer service
1
Customers
1
Data protection
1
Datenschutz
1
Dienstleistungssektor
1
Efficiency
1
Enhancements
1
Frontline employees
1
Frontline marketing
1
Handelsmarketing
1
Human territoriality
1
Identity congruence
1
In-store
1
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7
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8
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8
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English
8
Author
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Brady, Michael K.
Fu, Xiaoxiao
Noble, Stephanie M.
Tanford, Sarah
Grewal, Dhruv
10
Lemon, Katherine N.
6
Verhoef, Peter C.
5
Blut, Markus
4
Evanschitzky, Heiner
4
Gil Saura, Irene
4
Gustafsson, Anders
4
Cronin, J. J.
3
Grégoire, Yany
3
Hollebeek, Linda D.
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Neslin, Scott A.
3
Nordfält, Jens
3
Pauwels, Koen
3
Roggeveen, Anne L.
3
Sesé, F. Javier
3
Voorhees, Clay M.
3
Agariya, Arun Kumar
2
Arnold, Todd J.
2
Auh, Seigyoung
2
Beatty, Sharon E.
2
Bebber, Suélen
2
Becker, Jan U.
2
Bejou, Azam
2
Belanche, Daniel
2
Benoit, Sabine
2
Biswas, Dipayan
2
Bolton, Lisa E.
2
Bolton, Ruth N.
2
Calantone, Roger J.
2
Casaló, Luis V.
2
Chen, Jialie
2
Chen, Tser-yieth
2
Danaher, Peter J.
2
Danaher, Tracey S.
2
Eisend, Martin
2
Faßnacht, Martin
2
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of retailing
Journal of service research
International journal of hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
5
Journal of business research : JBR
4
Tourism management : research, policies, practice
4
International journal of contemporary hospitality management
3
Journal of the Academy of Marketing Science
3
European journal of marketing : EJM
2
Journal of service research : JSR
2
The journal of services marketing
2
Business horizons
1
International Journal of Hospitality and Event Management
1
Journal of marketing
1
Journal of travel and tourism marketing
1
MIT sloan management review
1
The journal of personal selling & sales management : JPSSM
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
8
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8
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date (oldest first)
1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
4
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
5
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
6
I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.
;
Noble, Stephanie M.
;
Breazeale, Michael J.
- In:
Journal of retailing
93
(
2017
)
3
,
pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
Saved in:
7
It's closing time : territorial behaviors from customers in response to front line employees
Ashley, Christy
;
Noble, Stephanie M.
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 74-92
Persistent link: https://www.econbiz.de/10010359942
Saved in:
8
Strategies to offset performance failures : the role of brand equity
Brady, Michael K.
;
Cronin, J. J.
;
Fox, Gavin L.
;
Roehm, …
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 151-164
Persistent link: https://www.econbiz.de/10003744296
Saved in:
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