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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Services marketing quarterly"
~isPartOf:"The service industries journal"
~person:"Kwan, Ho Kwong"
~subject:"Beziehungsmarketing"
~subject:"Service quality"
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Beziehungsmarketing
Service quality
Dienstleistungsqualität
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job social support
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Kwan, Ho Kwong
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Services marketing quarterly
The service industries journal
Asia Pacific journal of management
1
Human relations
1
International journal of hospitality management
1
The international journal of human resource management
1
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ECONIS (ZBW)
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Workplace gossip and frontline employees' proactive service performance
Tian, Qi-tao
;
Song, Yang
;
Kwan, Ho Kwong
;
Li, Xue
- In:
The service industries journal
39
(
2019
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012203241
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2
Abusive supervision and frontline employees' service performance
Jian, Zhaoquan
;
Kwan, Ho Kwong
;
Qiu, Qian
;
Liu, Zhi Qiang
; …
- In:
The service industries journal
32
(
2012
)
5
,
pp. 683-698
Persistent link: https://www.econbiz.de/10009535950
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