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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Services marketing quarterly"
~subject:"Beziehungsmarketing"
~subject:"Brand management"
~type:"article"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Brand management
Dienstleistungsqualität
164
Service quality
164
Customer satisfaction
91
Kundenzufriedenheit
91
Consumer behaviour
71
Konsumentenverhalten
71
Relationship marketing
66
service quality
24
Dienstleistungssektor
22
Service industry
22
Dienstleistungsmarketing
15
Services marketing
15
customer satisfaction
14
Beschwerdemanagement
13
Complaint management
13
Customer service
13
Kundenservice
13
Markenführung
13
satisfaction
12
Dienstleistung
10
India
10
Indien
10
Services
10
Brand image
9
Confidence
9
Gesundheitsversorgung
9
Health care
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Higher education institution
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Hochschule
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Markenimage
9
USA
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United States
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Vertrauen
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Bank
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Einzelhandel
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8
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Aufsatz in Zeitschrift
Article in journal
75
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English
75
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Gilboa, Shaked
3
Quach, Sara
3
Bebber, Suélen
2
Casidy, Riza
2
Choi, Beom Joon
2
Gamliel, Eyal
2
Greene, Henry
2
Herstein, Ram
2
Mattila, Anna S.
2
Milan, Gabriel Sperandio
2
Prentice, Catherine
2
Rho, Taeseok
2
Ricard, Line
2
Shin, Hyunju
2
Suh, Munshik
2
Thaichon, Paramaporn
2
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Ali, Alisha
1
Arrivabene, Lorena Silva
1
Banerjee, Shubhomoy
1
Bansal, Ishita
1
Barcellos, Paulo Fernando Pinto
1
Bardauskaite, Indre
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Bebko, Charlene
1
Bejou, Azam
1
Bergera, Ron
1
Bernacchi, Michael
1
Birch, Nancy J.
1
Biswas, Supriya
1
Black, Gregory S.
1
Bosma, Maarten
1
Brun, Isabelle
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Chamorro, Antonio
1
Chang, Shu-yu
1
Chowdhury, Fairuz
1
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Services marketing quarterly
Journal of retailing and consumer services
186
International journal of hospitality management
121
Journal of business research : JBR
111
The journal of services marketing
96
The service industries journal
81
Journal of hospitality marketing & management
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
International journal of contemporary hospitality management
49
Journal of service research : JSR
47
Journal of travel and tourism marketing
44
Service business
42
Journal of service management
36
Cogent business & management
31
Journal of service research
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Industrial marketing management : the international journal for industrial and high-tech firms
26
Journal of strategic marketing
26
The international journal of bank marketing : IJBM
25
Asia Pacific journal of marketing and logistics
24
International journal of quality and service sciences
23
Journal of air transport management
23
Journal of the Academy of Marketing Science
23
International journal of services and operations management
22
Managing service quality : MSQ ; an international journal
22
Total quality management & business excellence
22
Marketing intelligence & planning
21
Journal of service theory and practice
19
Psychology & marketing
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
International journal of services, economics and management
18
International journal of quality & reliability management
17
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
European journal of marketing : EJM
16
Journal of marketing
16
Journal of service theory and practice : JSTP
16
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ECONIS (ZBW)
75
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1
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75
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date (oldest first)
1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
4
Navigating on mobile shopping applications : examining the interplay among online customer experience, customer brand relationships and customer citizenship behavior
Bansal, Ishita
;
Thakur, Anand
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 256-295
Persistent link: https://www.econbiz.de/10015049444
Saved in:
5
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
6
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
7
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
8
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
9
Understanding business student retention during Covid-19 : roles of service quality, college brand, and academic satisfaction, and stress
Swani, Kunal
;
Wamwara, Wakiuru
;
Goodrich, Kendall
; …
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 329-352
Persistent link: https://www.econbiz.de/10013352807
Saved in:
10
How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
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