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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Services marketing quarterly"
~subject:"Beziehungsmarketing"
~subject:"Kundenservice"
~type:"article"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Kundenservice
Dienstleistungsqualität
164
Service quality
164
Customer satisfaction
91
Kundenzufriedenheit
91
Consumer behaviour
71
Konsumentenverhalten
71
Relationship marketing
66
service quality
24
Dienstleistungssektor
22
Service industry
22
Dienstleistungsmarketing
15
Services marketing
15
customer satisfaction
14
Beschwerdemanagement
13
Brand management
13
Complaint management
13
Customer service
13
Markenführung
13
satisfaction
12
Dienstleistung
10
India
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Indien
10
Services
10
Brand image
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Confidence
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USA
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Aufsatz in Zeitschrift
Article in journal
71
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English
71
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Quach, Sara
3
Bebber, Suélen
2
Choi, Beom Joon
2
Greene, Henry
2
Mattila, Anna S.
2
Milan, Gabriel Sperandio
2
Prentice, Catherine
2
Rho, Taeseok
2
Ricard, Line
2
Shin, Hyunju
2
Suh, Munshik
2
Thaichon, Paramaporn
2
Vilnai-Yavetz, Iris
2
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Aguirre-Rodriguez, Alexandra
1
Arrivabene, Lorena Silva
1
Balachandran, Indra
1
Banerjee, Shubhomoy
1
Bansal, Ishita
1
Barcellos, Paulo Fernando Pinto
1
Bardauskaite, Indre
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Bejou, Azam
1
Bernacchi, Michael
1
Birch, Nancy J.
1
Biswas, Supriya
1
Black, Gregory S.
1
Bosma, Maarten
1
Boveda-Lambie, Adriana
1
Brun, Isabelle
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Casidy, Riza
1
Chamorro, Antonio
1
Chang, Shu-yu
1
Chowdhury, Fairuz
1
Clark, Melissa N.
1
Clouse, Shawn F.
1
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Services marketing quarterly
Journal of retailing and consumer services
208
International journal of hospitality management
144
The journal of services marketing
123
Journal of business research : JBR
122
The service industries journal
84
Journal of hospitality marketing & management
64
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
International journal of contemporary hospitality management
56
Journal of service research : JSR
56
Journal of service management
51
Journal of travel and tourism marketing
45
Service business
45
Journal of service research
36
The TQM journal : the international review of organizational improvement
36
Tourism management : research, policies, practice
36
Cogent business & management
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
Industrial marketing management : the international journal for industrial and high-tech firms
29
Journal of air transport management
29
Journal of strategic marketing
27
The international journal of bank marketing : IJBM
27
Asia Pacific journal of marketing and logistics
26
International journal of quality and service sciences
26
International journal of services and operations management
26
Journal of the Academy of Marketing Science
26
Journal of service theory and practice
25
Managing service quality : MSQ ; an international journal
23
International journal of productivity and quality management : IJPQM
22
Psychology & marketing
22
Total quality management & business excellence
22
International journal of electronic customer relationship management : IJECRM
21
International journal of services, economics and management
21
Marketing intelligence & planning
21
International journal of quality & reliability management
20
Journal of service theory and practice : JSTP
20
Journal of retailing
18
European journal of marketing : EJM
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
International journal of electronic marketing and retailing : IJEMR
16
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ECONIS (ZBW)
71
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
4
Navigating on mobile shopping applications : examining the interplay among online customer experience, customer brand relationships and customer citizenship behavior
Bansal, Ishita
;
Thakur, Anand
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 256-295
Persistent link: https://www.econbiz.de/10015049444
Saved in:
5
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
6
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
7
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
8
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
9
When culturally adaptive service behaviors affect customer satisfaction in shared ethnicity service encounters
Aguirre-Rodriguez, Alexandra
;
Boveda-Lambie, Adriana
; …
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 277-293
Persistent link: https://www.econbiz.de/10013352802
Saved in:
10
How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
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