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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~person:"Donovan, Leigh Anne Novak"
~subject:"Dienstleistungsqualität"
~subject:"Relationship marketing"
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Consumer trust and satisfaction in the formation of consumer loyalty intentions in transactional exchange : the case of a mass discount retailer
Taylor, Steven A.
;
Donovan, Leigh Anne Novak
;
Ishida, …
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
2
,
pp. 125-154
Persistent link: https://www.econbiz.de/10010392656
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