Consumer trust and satisfaction in the formation of consumer loyalty intentions in transactional exchange : the case of a mass discount retailer
Year of publication: |
2014
|
---|---|
Authors: | Taylor, Steven A. ; Donovan, Leigh Anne Novak ; Ishida, Chiharu |
Published in: |
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction. - Binghamton, NY : Haworth Press, ISSN 1533-2667, ZDB-ID 2126179-9. - Vol. 13.2014, 2, p. 125-154
|
Subject: | consumer relationships | consumer trust | loyalty | satisfaction | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Vertrauen | Confidence |
-
Employee-customer identification : effect on Chinese online shopping experience, trust, and loyalty
Sachdev, Harash, (2023)
-
The effects of corporate social responsibility on consumer loyalty through consumer perceived value
Servera-Francés, David, (2019)
-
Exploring the process of customer engagement, self-brand connections and loyalty
Naumann, Kay, (2015)
- More ...
-
Taylor, Steven A., (2016)
-
Intention to engage in digital piracy : a conceptual model and empirical test
Taylor, Steven A., (2009)
-
An alternative measure of relative brand attitudes
Ishida, Chiharu, (2012)
- More ...