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~isPartOf:"Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction"
~subject:"Complaint management"
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Search: subject:"Customer satisfaction"
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Complaint management
Customer satisfaction
22
Kundenzufriedenheit
22
Beziehungsmarketing
20
Relationship marketing
20
Dienstleistungsqualität
17
Service quality
17
Consumer behaviour
13
Konsumentenverhalten
13
Lieferantenmanagement
6
Supplier relationship management
6
Confidence
5
Vertrauen
5
customer satisfaction
4
satisfaction
4
B-to-B-Marketing
3
Beschwerdemanagement
3
Brand
3
Brand image
3
Brand management
3
Business-to-business marketing
3
Emotion
3
Markenartikel
3
Markenführung
3
Markenimage
3
Viral marketing
3
Virales Marketing
3
customer loyalty
3
relationship marketing
3
service quality
3
trust
3
Arbeitszufriedenheit
2
Brand identification
2
Einzelhandel
2
Internet marketing
2
Job satisfaction
2
Online-Marketing
2
Perceived quality
2
Product quality
2
Produktqualität
2
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3
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English
3
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Balaji, M. S.
1
Fayos-Gardo, Teresa
1
Fon Sim Ong
1
Moliner-Velazquez, Beatriz
1
Paramita, Widya
1
Rostiani, Rokhima
1
Ruiz-Molina, Maria-Eugenia
1
Sidhu, Sarabjit Kaur
1
Sutikno, Bayu
1
Winahjoe, Sari
1
Zulfa, Naila
1
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
Journal of business research : JBR
47
International journal of hospitality management
33
Journal of retailing and consumer services
33
The journal of services marketing
27
Journal of hospitality marketing & management
20
Service business
18
Journal of service research : JSR
15
International journal of contemporary hospitality management
14
The service industries journal
14
Journal of the Academy of Marketing Science
11
European journal of marketing : EJM
10
Journal of service management
10
Marketing letters : a journal of research in marketing
10
Psychology & marketing
9
Journal of air transport management
8
Journal of service research
8
Journal of service theory and practice
8
Services marketing quarterly
8
International journal of quality and service sciences
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of retailing
7
Journal of service theory and practice : JSTP
7
Managing service quality : MSQ ; an international journal
7
Asia Pacific journal of marketing and logistics
6
Cogent business & management
6
Ilmenauer Schriften zur Betriebswirtschaftslehre
6
Journal of marketing
6
Journal of strategic marketing
6
Business horizons
5
Journal of consumer behaviour : an international research review
5
Australasian marketing journal
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of services and operations management
4
International journal of services, economics and management
4
Journal of consumer marketing
4
Journal of travel and tourism marketing
4
SpringerLink / Bücher
4
Total quality management & business excellence
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Tourism management : research, policies, practice
4
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Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Does service recovery performance vary according to a service provider's perception of customer type? : the application of attachment theory
Sutikno, Bayu
;
Paramita, Widya
;
Rostiani, Rokhima
; …
- In:
Journal of relationship marketing : innovations and …
23
(
2024
)
1
,
pp. 21-46
Persistent link: https://www.econbiz.de/10014514525
Saved in:
3
Can the retailer's ICT enhance the impact of service recovery efforts on
customer
satisfaction
?
Ruiz-Molina, Maria-Eugenia
;
Fayos-Gardo, Teresa
; …
- In:
Journal of relationship marketing : innovations and …
19
(
2020
)
4
,
pp. 329-354
Persistent link: https://www.econbiz.de/10012312409
Saved in:
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