//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"The journal of services marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Ahn, Jiseon"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Dagger, Tracey S."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Kozak, Metin"
~person:"Tanford, Sarah"
~subject:"Beziehungsmarketing"
~subject:"Konsumentenverhalten"
~subject:"Markenführung"
~subject:"Wahrnehmung"
~subject:"Wechselverhalten"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 19 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Konsumentenverhalten
Markenführung
Wahrnehmung
Wechselverhalten
Relationship marketing
24
Customer satisfaction
13
Kundenzufriedenheit
13
Consumer behaviour
11
Dienstleistungsqualität
10
Service quality
10
Brand image
5
Brand management
5
Markenimage
5
Customer integration
3
Destination management
3
Destinationsmanagement
3
Dienstleistungssektor
3
Holiday behaviour
3
Kundenintegration
3
Meta-Analyse
3
Meta-analysis
3
Service industry
3
Switching behaviour
3
Tourism marketing
3
Tourismusmarketing
3
Urlaubsverhalten
3
Automation
2
Automatisierung
2
B-to-B-Marketing
2
Business-to-business marketing
2
Confidence
2
Destination image
2
Hotel industry
2
Hotellerie
2
International tourism
2
Internationaler Tourismus
2
Kundenbindung
2
Loyalty
2
Switching costs
2
Tourism destination
2
more ...
less ...
Online availability
All
Undetermined
15
Type of publication
All
Article
21
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
22
Aufsatz in Zeitschrift
22
Aufsatzsammlung
1
Language
All
English
22
German
2
Author
All
Ahn, Jiseon
Blut, Markus
Brady, Michael K.
Dagger, Tracey S.
Evanschitzky, Heiner
Fu, Xiaoxiao
Kozak, Metin
Tanford, Sarah
Han, Heesup
19
Hyun, Sunghyup Sean
9
Mattila, Anna S.
9
Grewal, Dhruv
8
Kim, Wansoo
8
Klaus, Philipp
7
Wong, IpKin Anthony
7
Gustafsson, Anders
6
Hollebeek, Linda D.
6
Lemon, Katherine N.
6
Noble, Stephanie M.
6
Kumar, V.
5
Kumar, Vikas
5
McColl-Kennedy, Janet R.
5
Yu, Jongsik
5
Beatty, Sharon E.
4
Benoit, Sabine
4
Cronin, J. J.
4
Harris, Lloyd C.
4
Hwang, Jinsoo
4
Kim, Insin
4
Neslin, Scott A.
4
Swoboda, Bernhard
4
Verhoef, Peter C.
4
Voorhees, Clay M.
4
Aksoy, Lerzan
3
Alkire, Linda
3
Bruce, Helen L.
3
Burton, Jamie
3
Cai, Liping A.
3
Chua, Bee-Lia
3
Chung, Namho
3
Daunt, Kate L.
3
Fink, Klaus-J.
3
more ...
less ...
Published in...
All
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
SpringerLink / Bücher
The journal of services marketing
Tourism management : research, policies, practice
International journal of hospitality management
9
Journal of hospitality marketing & management
7
European journal of marketing : EJM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
International journal of contemporary hospitality management
4
Journal of service research : JSR
4
Journal of the Academy of Marketing Science
4
Journal of business research : JBR
3
Journal of marketing
3
Asia Pacific journal of marketing and logistics
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing and consumer services
2
Marketing letters : a journal of research in marketing
2
Die Betriebswirtschaft : DBW
1
Distribution und Handel in Theorie und Praxis : Festschrift für Prof. Dr. Dieter Ahlert
1
Electronic retailing
1
Exzellenz in Markenmanagement und Vertrieb : Grundlagen und Erfahrungen
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbuch Kundenbindungsmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International journal of business environment : IJBE
1
International journal of quality and service sciences
1
Journal of advertising research
1
Journal of business economics : JBE
1
Journal of hospitality and tourism insights
1
Journal of marketing management : MM
1
Journal of vacation marketing
1
Kundenmanagement
1
Managing service quality : MSQ ; an international journal
1
Marketing von Solutions : innovative Ansätze und Best Practices
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
24
Showing
1
-
10
of
24
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Effect of customers' skepticism toward CSR practices on customers' behavior in luxury service context
Hyun, Hyowon
;
Hong, EunPyo
;
Ahn, Jiseon
;
Park, Jungkun
- In:
Journal of travel and tourism marketing
41
(
2024
)
1
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014513607
Saved in:
2
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
3
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
4
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
5
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
6
Exploring the impact of tourist harassment on destination image, tourist expenditure, and destination loyalty
Alrawadieh, Zaid
;
Alrawadieh, Ziad
;
Kozak, Metin
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 13-20
Persistent link: https://www.econbiz.de/10012004629
Saved in:
7
The effect of dynamic integrated resort experience on Croatian customer behavior
Ahn, Jiseon
;
Back, Ki-Joon
;
Barišić, Petra
- In:
Journal of travel and tourism marketing
36
(
2019
)
3
,
pp. 358-370
Persistent link: https://www.econbiz.de/10012179409
Saved in:
8
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
9
Influence of brand relationship on customer attitude toward integrated resort brands : a cognitive, affective, and conative perspective
Ahn, Jiseon
;
Back, Ki-Joon
- In:
Journal of travel and tourism marketing
35
(
2018
)
4
,
pp. 449-460
Persistent link: https://www.econbiz.de/10011917922
Saved in:
10
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->