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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"The journal of services marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Dagger, Tracey S."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Kozak, Metin"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~subject:"Konsumentenverhalten"
~subject:"Markenführung"
~subject:"Urlaubsverhalten"
~subject:"Wahrnehmung"
~subject:"Wechselverhalten"
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Search: "Customer relationship management"
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Konsumentenverhalten
Markenführung
Urlaubsverhalten
Wahrnehmung
Wechselverhalten
Beziehungsmarketing
28
Relationship marketing
28
Customer satisfaction
12
Kundenzufriedenheit
12
Consumer behaviour
11
Dienstleistungsqualität
9
Service quality
9
Einzelhandel
4
Retail trade
4
Brand image
3
Customer integration
3
Customer service
3
Destination management
3
Destinationsmanagement
3
Dienstleistungssektor
3
Holiday behaviour
3
Kundenintegration
3
Kundenservice
3
Markenimage
3
Meta-Analyse
3
Meta-analysis
3
Service industry
3
Switching behaviour
3
Tourism marketing
3
Tourismusmarketing
3
Arbeitszufriedenheit
2
Automation
2
Automatisierung
2
B-to-B-Marketing
2
Brand management
2
Business-to-business marketing
2
Customer experience
2
Customer relationships
2
Destination image
2
Hotel industry
2
Hotellerie
2
International tourism
2
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Undetermined
11
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13
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14
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14
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1
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14
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1
Author
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Blut, Markus
Brady, Michael K.
Dagger, Tracey S.
Evanschitzky, Heiner
Fu, Xiaoxiao
Kozak, Metin
Noble, Stephanie M.
Tanford, Sarah
Han, Heesup
15
Mattila, Anna S.
8
Kim, Wansoo
7
Grewal, Dhruv
6
Hyun, Sunghyup Sean
6
Klaus, Philipp
6
Wong, IpKin Anthony
5
Yu, Jongsik
5
Gustafsson, Anders
4
Hollebeek, Linda D.
4
Kumar, Vikas
4
Lemon, Katherine N.
4
Swoboda, Bernhard
4
Ahn, Jiseon
3
Benoit, Sabine
3
Foscht, Thomas
3
Harris, Lloyd C.
3
Hudson, Simon
3
Hwang, Jinsoo
3
Kaushik, Arun Kumar
3
Kim, Insin
3
McColl-Kennedy, Janet R.
3
Nordfält, Jens
3
Roggeveen, Anne L.
3
Schramm-Klein, Hanna
3
Sesé, F. Javier
3
So, Kevin Kam Fung
3
Taplin, Ross H.
3
Tung, Vincent Wing Sun
3
Verhoef, Peter C.
3
Voorhees, Clay M.
3
Agyeiwaah, Elizabeth
2
Alkire, Linda
2
Alrawadieh, Ziad
2
Back, Ki-Joon
2
Bai, Billy
2
Basso, Kenny
2
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Published in...
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Journal of retailing
Journal of service research
Journal of travel and tourism marketing
SpringerLink / Bücher
The journal of services marketing
Tourism management : research, policies, practice
European journal of marketing : EJM
5
International journal of hospitality management
5
Journal of business research : JBR
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
4
Journal of the Academy of Marketing Science
3
International journal of contemporary hospitality management
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of service research : JSR
2
Marketing letters : a journal of research in marketing
2
Business horizons
1
Electronic retailing
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business environment : IJBE
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of marketing
1
Journal of marketing management : MM
1
Journal of retailing and consumer services
1
MIT sloan management review
1
Psychology & marketing
1
The journal of personal selling & sales management : JPSSM
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
15
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1
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10
of
15
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date (newest first)
date (oldest first)
1
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
2
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
3
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
4
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
5
Exploring the impact of tourist harassment on destination image, tourist expenditure, and destination loyalty
Alrawadieh, Zaid
;
Alrawadieh, Ziad
;
Kozak, Metin
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 13-20
Persistent link: https://www.econbiz.de/10012004629
Saved in:
6
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
7
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
8
Self-congruity and flow as antecedents of attitude and loyalty towards a theme park brand
Fu, Xiaoxiao
;
Kang, Juhee
;
Tasci, Asli
- In:
Journal of travel and tourism marketing
34
(
2017
)
9
,
pp. 1261-1273
Persistent link: https://www.econbiz.de/10011759016
Saved in:
9
I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.
;
Noble, Stephanie M.
;
Breazeale, Michael J.
- In:
Journal of retailing
93
(
2017
)
3
,
pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
Saved in:
10
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
Saved in:
1
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