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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Marketing letters : a journal of research in marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Beatty, Sharon E."
~person:"Blut, Markus"
~person:"Cronin, J. J."
~person:"Fu, Xiaoxiao"
~subject:"Beziehungsmarketing"
~subject:"Brand image"
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Search: "Customer relationship management"
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Beziehungsmarketing
Brand image
Relationship marketing
11
Customer satisfaction
9
Kundenzufriedenheit
9
Consumer behaviour
5
Konsumentenverhalten
5
Dienstleistungsqualität
3
Meta-Analyse
3
Meta-analysis
3
Service quality
3
Beschwerdemanagement
2
Complaint management
2
Customer retention
2
Einzelhandel
2
Holiday behaviour
2
Kundenbindung
2
Loyalty
2
Retail trade
2
Switching behaviour
2
Switching costs
2
Urlaubsverhalten
2
Wechselverhalten
2
Bibliometrics
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Bibliometrie
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Brand management
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China
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Conviction
1
Credibility
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Cultural heritage
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Customer integration
1
Customer relationships
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Customer retention management
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Customer service
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Customer-company identification
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Designation of origin
1
Destination image
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Destinationsmanagement
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11
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Beatty, Sharon E.
Blut, Markus
Cronin, J. J.
Fu, Xiaoxiao
Grewal, Dhruv
8
Lemon, Katherine N.
6
Breugelmans, Els
5
Noble, Stephanie M.
5
Verhoef, Peter C.
5
Evanschitzky, Heiner
4
Grégoire, Yany
4
Gustafsson, Anders
4
Neslin, Scott A.
4
Roggeveen, Anne L.
4
Becker, Jan U.
3
Bijmolt, Tammo H. A.
3
Brady, Michael K.
3
Eisend, Martin
3
Hollebeek, Linda D.
3
Liu-Thompkins, Yuping
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Meyer-Waarden, Lars
3
Mittal, Vikas
3
Nordfält, Jens
3
Pauwels, Koen
3
Sesé, F. Javier
3
Spann, Martin
3
Taplin, Ross H.
3
Voorhees, Clay M.
3
Ailawadi, Kusum L.
2
Arnold, Todd J.
2
Auh, Seigyoung
2
Bagozzi, Richard P.
2
Biswas, Dipayan
2
Bolton, Lisa E.
2
Bolton, Ruth N.
2
Bradlow, Eric T.
2
Busser, James A.
2
Béal, Mathieu
2
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Journal of retailing
Journal of service research
Marketing letters : a journal of research in marketing
Tourism management : research, policies, practice
Journal of service research : JSR
5
Journal of business research : JBR
3
Journal of the Academy of Marketing Science
3
The journal of services marketing
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Customer engagement : contemporary issues and challenges
1
Customer engagement marketing
1
Die Betriebswirtschaft : DBW
1
European journal of marketing
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of research on customer engagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing theory and practice
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
Journal of service theory and practice
1
Journal of travel and tourism marketing
1
Kundenmanagement
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
Reputation Management
1
Sport management review
1
SpringerLink / Bücher
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Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
11
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1
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10
of
11
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articles prioritized
date (newest first)
date (oldest first)
1
Customer satisfaction, loyalty behaviors, and firm financial performance : what 40 years of research tells us
Mittal, Vikas
;
Han, Kyuhong
;
Frennea, Carly
;
Blut, Markus
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
2
,
pp. 171-187
Persistent link: https://www.econbiz.de/10014333908
Saved in:
2
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
3
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
4
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
5
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
6
Creating ultimate customer loyalty through loyalty conviction and customer-company identification
Wolter, Jeremy S.
;
Bock, Dora
;
Smith, Jeffery S.
; …
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 458-476
Persistent link: https://www.econbiz.de/10011790705
Saved in:
7
Destination image and tourist loyalty : a meta-analysis
Zhang, Hongmei
;
Fu, Xiaoxiao
;
Cai, Liping A.
;
Lu, Lin
- In:
Tourism management : research, policies, practice
40
(
2014
),
pp. 213-223
Persistent link: https://www.econbiz.de/10010227015
Saved in:
8
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
9
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
10
Against the green : a multi-method examination of the barriers to green consumption
Gleim, Mark R.
;
Smith, Jeffery S.
;
Andrews, Demetra
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 44-61
Persistent link: https://www.econbiz.de/10009732746
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