//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Cronin, J. J."
~person:"Fu, Xiaoxiao"
~person:"Gangwar, Manish"
~subject:"Beziehungsmarketing"
~subject:"Brand image"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 10 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Brand image
Relationship marketing
12
Customer satisfaction
7
Kundenzufriedenheit
7
Consumer behaviour
5
Konsumentenverhalten
5
Einzelhandel
3
Kundenbindung
3
Retail trade
3
Switching behaviour
3
Wechselverhalten
3
Customer retention
2
Dienstleistungsqualität
2
Holiday behaviour
2
Loyalty
2
Meta-Analyse
2
Meta-analysis
2
Service quality
2
Switching costs
2
Urlaubsverhalten
2
Behaviour
1
Beschwerdemanagement
1
Brand management
1
China
1
Complaint management
1
Conviction
1
Credibility
1
Cross-channel effects
1
Cultural heritage
1
Customer integration
1
Customer relationships
1
Customer retention management
1
Customer-company identification
1
Designation of origin
1
Destination image
1
Destination management
1
Destinationsmanagement
1
Distribution channel
1
Enterprise
1
more ...
less ...
Online availability
All
Undetermined
7
Type of publication
All
Article
11
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
11
Aufsatz in Zeitschrift
11
Language
All
English
11
German
1
Author
All
Blut, Markus
Cronin, J. J.
Fu, Xiaoxiao
Gangwar, Manish
Grewal, Dhruv
8
Lemon, Katherine N.
6
Kumar, V.
5
Noble, Stephanie M.
5
Evanschitzky, Heiner
4
Gustafsson, Anders
4
Neslin, Scott A.
4
Swoboda, Bernhard
4
Verhoef, Peter C.
4
Brady, Michael K.
3
Fink, Klaus-J.
3
Foscht, Thomas
3
Grégoire, Yany
3
Hollebeek, Linda D.
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Nordfält, Jens
3
Pauwels, Koen
3
Reinartz, Werner J.
3
Roggeveen, Anne L.
3
Schramm-Klein, Hanna
3
Sesé, F. Javier
3
Taplin, Ross H.
3
Voorhees, Clay M.
3
Arnold, Todd J.
2
Auh, Seigyoung
2
Beatty, Sharon E.
2
Becker, Jan U.
2
Belz, Christian
2
Biswas, Dipayan
2
Bolton, Lisa E.
2
Bolton, Ruth N.
2
Brock, Christian
2
Bruhn, Manfred
2
Busser, James A.
2
Cai, Ruiying
2
Calantone, Roger J.
2
more ...
less ...
Published in...
All
Journal of retailing
Journal of service research
SpringerLink / Bücher
Tourism management : research, policies, practice
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of business research : JBR
2
Journal of the Academy of Marketing Science
2
Die Betriebswirtschaft : DBW
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service research : JSR
1
Journal of travel and tourism marketing
1
Kundenmanagement
1
Marketing letters : a journal of research in marketing
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
Sport management review
1
The journal of services marketing
1
Tourism review : the official journal of the AIEST
1
more ...
less ...
Source
All
ECONIS (ZBW)
12
Showing
1
-
10
of
12
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Cross-channel effects of omnichannel retail marketing strategies : a review of extant data-driven research
Timoumi, Ahmed
;
Gangwar, Manish
;
Mantrala, Murali K.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 133-151
Persistent link: https://www.econbiz.de/10013207545
Saved in:
2
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
3
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
4
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
5
Creating ultimate customer loyalty through loyalty conviction and customer-company identification
Wolter, Jeremy S.
;
Bock, Dora
;
Smith, Jeffery S.
; …
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 458-476
Persistent link: https://www.econbiz.de/10011790705
Saved in:
6
Polygamous store loyalties : an empirical investigation
Zhang, Qin
;
Gangwar, Manish
;
Seetharaman, Seethu
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 477-492
Persistent link: https://www.econbiz.de/10011790710
Saved in:
7
Destination image and tourist loyalty : a meta-analysis
Zhang, Hongmei
;
Fu, Xiaoxiao
;
Cai, Liping A.
;
Lu, Lin
- In:
Tourism management : research, policies, practice
40
(
2014
),
pp. 213-223
Persistent link: https://www.econbiz.de/10010227015
Saved in:
8
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
9
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
10
Against the green : a multi-method examination of the barriers to green consumption
Gleim, Mark R.
;
Smith, Jeffery S.
;
Andrews, Demetra
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 44-61
Persistent link: https://www.econbiz.de/10009732746
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->