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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
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Search: "Customer relationship management"
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| 5 applied filters
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Subject
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Beziehungsmarketing
799
Relationship marketing
799
Consumer behaviour
360
Konsumentenverhalten
360
Customer satisfaction
275
Kundenzufriedenheit
275
Dienstleistungsqualität
259
Service quality
259
Customer integration
87
Kundenintegration
87
Customer service
80
Einzelhandel
80
Kundenservice
80
Retail trade
80
Dienstleistungssektor
70
Service industry
70
Lieferantenmanagement
66
Supplier relationship management
66
Brand management
60
Markenführung
60
Customer value
58
Kundenwert
58
Betriebliche Wertschöpfung
55
Confidence
55
Value creation
55
Vertrauen
55
Beschwerdemanagement
54
Complaint management
54
Social Web
53
Social web
53
Marketing management
50
Marketingmanagement
50
Emotion
44
Services
43
Brand image
41
Markenimage
41
Dienstleistungsmarketing
40
Services marketing
40
USA
40
United States
40
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Undetermined
384
Free
6
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Article
792
Book / Working Paper
9
Type of publication (narrower categories)
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Article in journal
801
Aufsatz in Zeitschrift
801
Collection of articles of several authors
7
Sammelwerk
7
Case study
5
Fallstudie
5
Aufsatzsammlung
4
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Language
All
English
801
Author
All
Grewal, Dhruv
9
Beatty, Sharon E.
7
Hollebeek, Linda D.
7
Mattila, Anna S.
7
Noble, Stephanie M.
7
Simkin, Lyndon
7
Verhoef, Peter C.
7
Benoit, Sabine
6
Klaus, Philipp
6
Lemon, Katherine N.
6
Pervan, Simon J.
6
Sesé, F. Javier
6
Aksoy, Lerzan
5
Auh, Seigyoung
5
Bolton, Ruth N.
5
Brodie, Roderick J.
5
Eisingerich, Andreas B
5
Evanschitzky, Heiner
5
Gustafsson, Anders
5
Harris, Lloyd C.
5
Roy, Sanjit
5
Ruyter, Ko de
5
Schumann, Jan Hendrik
5
Bove, Liliana L.
4
Burton, Jamie
4
Cronin, J. J.
4
Dagger, Tracey S.
4
Dibb, Sally
4
Fernandes, Teresa
4
Gil Saura, Irene
4
Gong, Taeshik
4
Gruber, Thorsten
4
Ha, Hong Youl
4
Harrigan, Paul
4
Holloway, Betsy Bugg
4
Japutra, Arnold
4
Johnson, Lester W.
4
McColl-Kennedy, Janet R.
4
Mittal, Vikas
4
Parasuraman, A.
4
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Published in...
All
Journal of retailing
Journal of service research : JSR
Journal of strategic marketing
The journal of services marketing
The service industries journal
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of business & industrial marketing
193
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of hospitality marketing & management
116
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Cogent business & management
103
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
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Source
All
ECONIS (ZBW)
801
Showing
1
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10
of
801
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date (newest first)
date (oldest first)
1
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
2
Understanding social
customer
relationship
management
adoption : qualitative insights
Gamage, Thilini Chathurika
;
Gnanapala, Athula
;
Ashill, …
- In:
Journal of strategic marketing
31
(
2023
)
2
,
pp. 421-445
Persistent link: https://www.econbiz.de/10014304450
Saved in:
3
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
4
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
5
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
6
Visual Search from the perspective of in-store exploration behavior : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
Journal of strategic marketing
31
(
2023
)
5
,
pp. 1029-1052
Persistent link: https://www.econbiz.de/10014305066
Saved in:
7
Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
Saved in:
8
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
9
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
10
Impact of CRM strategy on relationship commitment and new product development : mediating effects of learning from failure
Bang, Nguyen
;
Chen, Junsong
;
Foroudi, Pantea
;
Yu, Xiaoyu
; …
- In:
Journal of strategic marketing
30
(
2022
)
5
,
pp. 443-480
Persistent link: https://www.econbiz.de/10013370891
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