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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research : JSR"
~subject:"Customer satisfaction"
~subject:"Electronic Commerce"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzbeitrag"
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Search: subject_exact:"Consumer Behaviour"
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Subject
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Customer satisfaction
Electronic Commerce
Consumer behaviour
406
Konsumentenverhalten
406
Einzelhandel
129
Retail trade
129
Beziehungsmarketing
115
Relationship marketing
115
Dienstleistungsqualität
69
Service quality
69
Kundenzufriedenheit
60
Online retailing
50
Online-Handel
50
Preismanagement
39
Pricing strategy
39
Brand management
33
Markenführung
33
E-commerce
30
Distribution channel
28
Vertriebsweg
28
Emotion
26
Retailing
25
Sales promotion
24
Verkaufsförderung
24
Viral marketing
24
Virales Marketing
24
Beschwerdemanagement
22
Brand
22
Complaint management
22
Experiment
22
Internet marketing
22
Marketing management
22
Marketingmanagement
22
Online-Marketing
22
Markenartikel
20
Brand image
19
Markenimage
19
Food retailing
18
Ladengestaltung
18
Lebensmitteleinzelhandel
18
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Undetermined
45
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Article
85
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Konferenzbeitrag
Article in journal
85
Language
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English
85
Author
All
Breugelmans, Els
4
Blut, Markus
3
Campo, Katia
3
Gustafsson, Anders
3
Lamey, Lien
3
Melis, Kristina
3
Verhoef, Peter C.
3
Auh, Seigyoung
2
Beatty, Sharon E.
2
Bolton, Ruth N.
2
Calantone, Roger J.
2
Danaher, Tracey S.
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
Hult, G. Tomas M.
2
Inman, J. Jeffrey
2
Jha, Subhash
2
Lervik-Olsen, Line
2
Mattila, Anna S.
2
McColl-Kennedy, Janet R.
2
Mittal, Vikas
2
Patterson, Paul G.
2
Ratchford, Brian Thomas
2
Rudolph, Thomas
2
Schumann, Jan Hendrik
2
Seiders, Kathleen
2
Sivakumar, K.
2
Tarasi, Crina O.
2
Wang, Cheng
2
Wiesel, Thorsten
2
Zhang, Yufei
2
Zou, Shaoming
2
Aiolfi, Simone
1
Aksoy, Lerzan
1
Alavi, Sascha
1
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Published in...
All
Journal of retailing
Journal of service research : JSR
Journal of retailing and consumer services
435
Journal of business research : JBR
214
International journal of hospitality management
202
The journal of services marketing
107
Journal of hospitality marketing & management
98
Journal of travel and tourism marketing
95
Cogent business & management
90
International journal of contemporary hospitality management
84
International journal of electronic marketing and retailing : IJEMR
67
Journal of internet commerce
66
Psychology & marketing
65
Asia Pacific journal of marketing and logistics
64
Electronic commerce research
60
Tourism management : research, policies, practice
60
Services marketing quarterly
58
The service industries journal
56
The international review of retail, distribution and consumer research
50
International journal of retail & distribution management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
45
International journal of business information systems : IJBIS
45
Journal of strategic marketing
43
Service business
43
International journal of e-business research : an official publication of the Information Resources Management Association
42
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
42
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service management
39
Information systems research : ISR
38
International journal of consumer studies
38
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
38
Journal of the Academy of Marketing Science
38
Tourism management perspectives : TMP
38
European journal of marketing : EJM
37
International journal of retail and distribution management
37
International journal of internet marketing and advertising : IJIMA
35
Journal of electronic commerce research : JECR
35
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
35
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ECONIS (ZBW)
85
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85
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1
Unlocking the potential of web data for retailing research
Guyt, Jonne
;
Datta, Hannes
;
Boegershausen, Johannes
- In:
Journal of retailing
100
(
2024
)
1
,
pp. 130-147
Persistent link: https://www.econbiz.de/10014527110
Saved in:
2
Testing the performance of online recommendation agents : a meta-analysis
Blut, Markus
;
Ghiassaleh, Arezou
;
Wang, Cheng
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 440-459
Persistent link: https://www.econbiz.de/10014461662
Saved in:
3
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
4
"Sorry, the product you ordered is out of stock" : effects of substitution policy in online grocery retailing
Hoang, Dong
;
Breugelmans, Els
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 26-45
Persistent link: https://www.econbiz.de/10014283356
Saved in:
5
Multichannel customer purchase behavior and long tail effects in the fashion goods market
Ratchford, Brian Thomas
;
Soysal, Gonca
;
Zentner, Alejandro
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10014283357
Saved in:
6
What drives consumers to shop on mobile devices? : insights from a meta-analysis
Luceri, Beatrice
;
Bijmolt, Tammo H. A.
;
Bellini, Silvia
; …
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 178-196
Persistent link: https://www.econbiz.de/10013207547
Saved in:
7
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
8
Relative persuasiveness of repurchase intentions versus recommendations in online reviews
Ravula, Prashanth
;
Jha, Subhash
;
Biswas, Abhijit
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 724-740
Persistent link: https://www.econbiz.de/10013535724
Saved in:
9
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
10
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
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