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~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The journal of business & industrial marketing"
~person:"Gligor, David M."
~person:"Tarasi, Crina O."
~subject:"Kundenzufriedenheit"
~subject:"Supplier relationship management"
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Kundenzufriedenheit
Supplier relationship management
Beziehungsmarketing
2
Consumer behaviour
2
Customer satisfaction
2
Customer service
2
Konsumentenverhalten
2
Kundenservice
2
Relationship marketing
2
B-to-B-Marketing
1
Brand
1
Brand management
1
Business-to-Business marketing
1
Business-to-business marketing
1
Customer value
1
Dienstleistungsqualität
1
Einzelhandel
1
Experience
1
Global
1
International marketing
1
Internationales Marketing
1
Kundenwert
1
Lieferantenmanagement
1
Markenführung
1
Product returns
1
Retail trade
1
Service
1
Service quality
1
Store image
1
Switching behaviour
1
Switching costs
1
Wechselverhalten
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Gligor, David M.
Tarasi, Crina O.
Gustafsson, Anders
2
Bellos, Ioannis
1
Bolton, Ruth N.
1
Buell, Ryan W.
1
Cambra-Fierro, Jesus
1
Campbell, Dennis W.
1
Caruelle, Delphine
1
Cobelli, Nicola
1
Confente, Ilenia
1
Dahlén, Micael
1
Falkenreck, Christine
1
Frei, Frances X.
1
Fumagalli, Elena
1
Ganesan, Shankar
1
Gremler, Dwayne D.
1
Grewal, Dhruv
1
Gwinner, Kevin P.
1
Hess, Ronald L.
1
Holmqvist, Jonas
1
Jayawardhena, Chanaka
1
Klein, Noreen M.
1
Kowalkowski, Christian
1
Lervik-Olsen, Line
1
Li, Yi
1
Lunardo, Renaud
1
Maxham, James G., III.
1
Melero, Iguacel
1
Netemeyer, Richard G.
1
Roggeveen, Anne L.
1
Russo, Ivan
1
Sesé, F. Javier
1
Tsiros, Michael
1
Van Vaerenbergh, Yves
1
Wagner, Ralf
1
Wirtz, Jochen
1
Witell, Lars
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Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of business & industrial marketing
Journal of the Academy of Marketing Science
1
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ECONIS (ZBW)
2
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Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
2
The combined effect of product returns experience and switching costs on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
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