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~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Business-to-business marketing"
~subject:"Customer experience"
~subject:"Dienstleistung"
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Search: subject:"Nachkaufmarketing"
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Business-to-business marketing
Customer experience
Dienstleistung
Customer service
37
Kundenservice
37
Customer satisfaction
14
Kundenzufriedenheit
14
Dienstleistungsqualität
13
Service quality
13
Beziehungsmarketing
12
Consumer behaviour
12
Konsumentenverhalten
12
Relationship marketing
12
Beschwerdemanagement
9
Complaint management
9
Einzelhandel
8
Retail trade
8
B-to-B-Marketing
5
Lieferantenmanagement
4
Online retailing
4
Online-Handel
4
Salespeople
4
Supplier relationship management
4
Verkaufspersonal
4
Contract theory
3
Frontline employees
3
Leistungsmotivation
3
Lieferkette
3
Product quality
3
Product returns
3
Produktqualität
3
Supply chain
3
Vertragstheorie
3
Work motivation
3
Aerospace industry
2
Arbeitszufriedenheit
2
Business process management
2
Customer value
2
Dienstleistungssektor
2
E-commerce
2
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8
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8
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English
8
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Allaway, Arthur
1
Bellos, Ioannis
1
Breazeale, Michael J.
1
Böttcher, Martin
1
Caruelle, Delphine
1
Cobelli, Nicola
1
Confente, Ilenia
1
D'Souza, Giles
1
Ellinger, Alexander E.
1
Esmark, Carol L.
1
Falkenreck, Christine
1
Gligor, David M.
1
Gustafsson, Anders
1
Klingner, Stephan
1
Kowalkowski, Christian
1
Lervik-Olsen, Line
1
Noble, Stephanie M.
1
Palmer, David W.
1
Russo, Ivan
1
Wagner, Ralf
1
Wirtz, Jochen
1
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Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of business & industrial marketing
The journal of services marketing
21
Journal of business research : JBR
9
International journal of hospitality management
8
Journal of service management
7
Journal of service theory and practice
5
The service industries journal
5
Journal of retailing and consumer services
4
Journal of service research
4
SpringerLink / Bücher
4
Journal of service research : JSR
3
Journal of the Academy of Marketing Science
3
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
3
European journal of marketing
2
International journal of innovation management
2
Schriften zu Marketing und Management
2
TCW
2
(Inst. for Gov. Research. Service Monographs of the U.S. Gov.
1
A Research Agenda for Service Marketing
1
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
1
Asian business & management
1
Australasian marketing journal
1
Brand research : [an outcome of the second International Conference on Brand Management]
1
Business horizons
1
Business process management journal
1
California management review
1
Context and semantics for knowledge management : technologies for personal productivity
1
DUV / Wirtschaftswissenschaft
1
Decision sciences : DS
1
Dienstleistungscontrolling
1
Dienstleistungsmanagement : Jahrbuch
1
Dienstleistungsmanagement, Dienstleistungsmarketing
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
ESCP-EAP working paper
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Enlightening tourism : ET ; a pathmaking journal
1
European journal of marketing : EJM
1
European review of service economics and management
1
Forschung aus der Hans-Böckler-Stiftung
1
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ECONIS (ZBW)
8
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8
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1
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
2
Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
3
From managing customers to joint venturing with customers : co-creating service value in the digital age
Falkenreck, Christine
;
Wagner, Ralf
- In:
The journal of business & industrial marketing
37
(
2022
)
3
,
pp. 643-656
Persistent link: https://www.econbiz.de/10013165201
Saved in:
4
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
5
The combined effect of product returns experience and switching costs on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
Saved in:
6
I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.
;
Noble, Stephanie M.
;
Breazeale, Michael J.
- In:
Journal of retailing
93
(
2017
)
3
,
pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
Saved in:
7
A longitudinal examination of internet-based customer service system usage in small companies
Palmer, David W.
;
Ellinger, Alexander E.
;
Allaway, Arthur
; …
- In:
The journal of business & industrial marketing
27
(
2012
)
1
,
pp. 29-40
Persistent link: https://www.econbiz.de/10009511274
Saved in:
8
Providing a method for composing modular B2B services
Böttcher, Martin
;
Klingner, Stephan
- In:
The journal of business & industrial marketing
26
(
2011
)
5
,
pp. 320-331
Persistent link: https://www.econbiz.de/10009272409
Saved in:
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