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~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Lieferkette"
~subject:"Work motivation"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"Nachkaufmarketing"
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Lieferkette
Work motivation
Customer service
37
Kundenservice
37
Customer satisfaction
14
Kundenzufriedenheit
14
Dienstleistungsqualität
13
Service quality
13
Beziehungsmarketing
12
Consumer behaviour
12
Konsumentenverhalten
12
Relationship marketing
12
Beschwerdemanagement
9
Complaint management
9
Einzelhandel
8
Retail trade
8
B-to-B-Marketing
5
Business-to-business marketing
5
Lieferantenmanagement
4
Online retailing
4
Online-Handel
4
Salespeople
4
Supplier relationship management
4
Verkaufspersonal
4
Contract theory
3
Frontline employees
3
Leistungsmotivation
3
Product quality
3
Product returns
3
Produktqualität
3
Supply chain
3
Vertragstheorie
3
Aerospace industry
2
Arbeitszufriedenheit
2
Business process management
2
Customer experience
2
Customer value
2
Dienstleistung
2
Dienstleistungssektor
2
E-commerce
2
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Aufsatz in Zeitschrift
Article in journal
6
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English
6
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Cohen, Morris A.
2
Kim, Sang Hyun
2
Netessine, Serguei
2
Angell, Robert J.
1
Boyd, Eric
1
Cho, Soo-Haeng
1
Dahlén, Micael
1
Danaher, Tracey S.
1
Guajardo, Jose A.
1
Holmqvist, Jonas
1
Lunardo, Renaud
1
Marder, Ben
1
Nageswaran, Leela
1
Scheller-Wolf, Alan
1
Sok, Keo Mony
1
Sok, Phyra
1
Van Vaerenbergh, Yves
1
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Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of business & industrial marketing
International journal of hospitality management
5
International journal of production economics
4
Service business
3
The journal of services marketing
3
Tourism management : research, policies, practice
3
European journal of operational research : EJOR
2
International journal of bank marketing
2
Journal of business research : JBR
2
Journal of marketing
2
Transportation research / E : an international journal
2
Advances in developing human resources : ADHR
1
Australasian marketing journal
1
Benchmarking : an international journal
1
Benchmarking : an international journal ; BIJ
1
Cogent business & management
1
Cornell hospitality quarterly : CQ
1
European journal of marketing : EJM
1
European review of service economics and management
1
Expert journal of marketing
1
IEEE transactions on engineering management : EM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Innovation: organization & management : IOM
1
International journal of human resource management
1
International journal of integrated supply management : IJISM
1
International journal of management and economics
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of physical distribution & logistics management : IJPD & LM
1
International journal of production research
1
International journal of selection and assessment
1
International journal of services technology and management
1
International journal of transport economics : IJTE
1
Journal of Applied Leadership and Management
1
Journal of Asia Pacific business
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of operations management
1
Journal of retailing and consumer services
1
Journal of service management
1
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ECONIS (ZBW)
6
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1
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6
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6
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date (oldest first)
1
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
2
How and why (imagined) online reviews impact frontline retail encounters
Marder, Ben
;
Angell, Robert J.
;
Boyd, Eric
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 265-279
Persistent link: https://www.econbiz.de/10014321993
Saved in:
3
Consumer return policies in omnichannel operations
Nageswaran, Leela
;
Cho, Soo-Haeng
;
Scheller-Wolf, Alan
- In:
Management science : journal of the Institute for …
66
(
2020
)
12
,
pp. 5558-5575
Persistent link: https://www.econbiz.de/10012391392
Saved in:
4
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
5
Impact of performance-based contracting on product reliability : an empirical analysis
Guajardo, Jose A.
;
Cohen, Morris A.
;
Kim, Sang Hyun
; …
- In:
Management science : journal of the Institute for …
58
(
2012
)
5
,
pp. 961-979
Persistent link: https://www.econbiz.de/10009553489
Saved in:
6
Performance contracting in after-sales service supply chains
Kim, Sang Hyun
;
Cohen, Morris A.
;
Netessine, Serguei
- In:
Management science : journal of the Institute for …
53
(
2007
)
12
,
pp. 1843-1858
Persistent link: https://www.econbiz.de/10003600441
Saved in:
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