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~isPartOf:"Journal of retailing"
~language:"bos"
~language:"bul"
~language:"deu"
~language:"eng"
~language:"spa"
~person:"Mattila, Anna S."
~person:"Verhoef, Peter C."
~source:"econis"
~type_genre:"Amtsdruckschrift"
~type_genre:"Article in journal"
~type_genre:"Bibliografie"
~type_genre:"Bibliographie enthalten"
~type_genre:"Conference paper"
~type_genre:"Konferenzbeitrag"
~type_genre:"Ratgeber"
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Consumer behaviour
7
Konsumentenverhalten
7
Beziehungsmarketing
5
Relationship marketing
5
Brand management
3
Customer satisfaction
3
Kundenzufriedenheit
3
Markenführung
3
Dienstleistungsqualität
2
Distribution channel
2
Einzelhandel
2
Online retailing
2
Online-Handel
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2
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Mattila, Anna S.
Verhoef, Peter C.
Grewal, Dhruv
43
Roggeveen, Anne L.
30
Sethuraman, Raj
18
Kopalle, Praveen K.
13
Dant, Rajiv P.
11
Gauri, Dinesh Kumar
11
Breugelmans, Els
10
Ratchford, Brian Thomas
10
Ruyter, Ko de
10
Gielens, Katrijn
9
Nordfält, Jens
9
Blut, Markus
8
Brown, James R.
8
Dekimpe, Marnik G.
8
Kumar, V.
8
Noble, Stephanie M.
8
Shankar, Venkatesh
8
Campo, Katia
7
Palmatier, Robert W.
7
Evanschitzky, Heiner
6
Fay, Scott
6
Ganesan, Shankar
6
Jha, Subhash
6
Lamey, Lien
6
Levy, Michael
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Monroe, Kent B.
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Pauwels, Koen
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Brady, Michael K.
5
Burton, Scot
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Inman, J. Jeffrey
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Krafft, Manfred
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Krishna, Aradhna
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Kukar-Kinney, Monika
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Mantrala, Murali K.
5
Neslin, Scott A.
5
Skiera, Bernd
5
Talukdar, Debabrata
5
Wetzels, Martin
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Biswas, Abhijit
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Journal of retailing
International journal of hospitality management
49
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
16
Journal of business research : JBR
16
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
The journal of services marketing
10
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Cornell hospitality quarterly : CQ
8
International journal of contemporary hospitality management
7
Journal of marketing
7
The Cornell hospitality quarterly
7
Journal of hospitality marketing & management
6
Journal of service management
5
Journal of service research : JSR
5
MSI reports : working paper series
5
Journal of retailing and consumer services
4
Journal of travel and tourism marketing
4
Marketing letters : a journal of research in marketing
4
Journal of service research
3
Journal of the Academy of Marketing Science
3
GfK marketing intelligence review : Marketingforschung für die Praxis
2
Journal of interactive marketing
2
Journal of revenue and pricing management
2
Managing service quality : MSQ ; an international journal
2
Marketing intelligence & planning
2
Services marketing quarterly
2
Tourism economics : the business and finance of tourism and recreation
2
Tourism management : research, policies, practice
2
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Electronic commerce research
1
European journal of marketing
1
European management journal
1
European review of agricultural economics : ERAE
1
Foundations and trends in marketing : FTMKT
1
Harvard business review : HBR
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Interfaces : the INFORMS journal on the practice of operations research
1
International journal of electronic customer relationship management : IJECRM
1
International journal of internet marketing and advertising : IJIMA
1
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ECONIS (ZBW)
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1
The effect of permanent product discounts and order coupons on purchase incidence, purchase quantity, and spending
Liu, Huan
;
Lobschat, Lara
;
Verhoef, Peter C.
;
Hong, Zhao
- In:
Journal of retailing
97
(
2021
)
3
,
pp. 377-393
Persistent link: https://www.econbiz.de/10013256051
Saved in:
2
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
Saved in:
3
Drivers of and barriers to organic purchase behavior
Doorn, Jenny van
;
Verhoef, Peter C.
- In:
Journal of retailing
91
(
2015
)
3
,
pp. 436-450
Persistent link: https://www.econbiz.de/10011377050
Saved in:
4
From multi-channel retailing to omni-channel retailing : introduction to the special issue in multi-channel retailing
Verhoef, Peter C.
;
Kannan, P. K.
;
Inman, J. Jeffrey
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 174-181
Persistent link: https://www.econbiz.de/10011308953
Saved in:
5
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
6
The impact of consumer confidence on store satisfaction and share of wallet formation
Hunneman, Auke
;
Verhoef, Peter C.
;
Sloot, Laurens M.
- In:
Journal of retailing
91
(
2015
)
3
,
pp. 516-532
Persistent link: https://www.econbiz.de/10011377071
Saved in:
7
Towards a further understanding of the antecedents of retailer new product adoption
Everdingen, Yvonne Maria van
;
Sloot, Laurens M.
; …
- In:
Journal of retailing
87
(
2011
)
4
,
pp. 579-597
Persistent link: https://www.econbiz.de/10009423181
Saved in:
8
Customer experience creation : determinants, dynamics and management strategies
Verhoef, Peter C.
;
Lemon, Katherine N.
;
Parasuraman, A.
; …
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 31-41
Persistent link: https://www.econbiz.de/10003834491
Saved in:
9
The impact of brand delisting on store switching and brand switching intentions
Sloot, Laurens M.
;
Verhoef, Peter C.
- In:
Journal of retailing
84
(
2008
)
3
,
pp. 281-296
Persistent link: https://www.econbiz.de/10003782186
Saved in:
10
Multichannel shopper segments and their covariates
Konuş, Umut
;
Verhoef, Peter C.
;
Neslin, Scott A.
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 398-413
Persistent link: https://www.econbiz.de/10003794925
Saved in:
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