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~isPartOf:"Journal of retailing"
~subject:"Kundenzufriedenheit"
~subject:"Tourism employees"
~type_genre:"Article in journal"
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Search: subject:"Zufriedenheit"
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Kundenzufriedenheit
Tourism employees
Customer satisfaction
52
Beziehungsmarketing
24
Relationship marketing
24
Consumer behaviour
23
Konsumentenverhalten
23
Einzelhandel
20
Retail trade
20
Dienstleistungsqualität
16
Service quality
16
Arbeitszufriedenheit
13
Job satisfaction
13
Customer service
10
Kundenservice
10
Salespeople
10
Verkaufspersonal
10
Online retailing
8
Online-Handel
8
Beschwerdemanagement
7
Complaint management
7
Satisfaction
6
Lieferantenmanagement
5
Meta-Analyse
5
Meta-analysis
5
Supplier relationship management
5
Arbeitsverhalten
4
E-commerce
4
Electronic Commerce
4
Employee retention
4
Franchising
4
Mitarbeiterbindung
4
Viral marketing
4
Virales Marketing
4
Work behaviour
4
Arbeitsbeziehungen
3
Employment relations
3
Leistungsmotivation
3
Loyalty
3
Retailing
3
Work motivation
3
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Undetermined
18
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Article
51
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1
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Article in journal
Aufsatz in Zeitschrift
52
Collection of articles of several authors
1
Sammelwerk
1
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English
52
Author
All
Evanschitzky, Heiner
4
Grewal, Dhruv
4
Blut, Markus
3
Roggeveen, Anne L.
3
Cronin, J. J.
2
Gustafsson, Anders
2
Rudolph, Thomas
2
Smith, Jeffery S.
2
Verhoef, Peter C.
2
Wünderlich, Nancy V.
2
Ahearne, Michael
1
Aiolfi, Simone
1
Algesheimer, René
1
Andrews, Demetra
1
Arnold, Mark J.
1
Ashill, Nicholas J.
1
Babakus, Emin
1
Baldus, Brian
1
Beatty, Sharon E.
1
Bellini, Silvia
1
Bharadwaj, Neeraj
1
Bijmolt, H. A.
1
Bijmolt, Tammo H. A.
1
Biswas, Abhijit
1
Blessing, Gerald
1
Bock, Dora
1
Bolton, Lisa E.
1
Bolton, Ruth N.
1
Breazeale, Michael
1
Brock, Christian
1
Brown, Steven P.
1
Burton, Scot
1
Calantone, Roger J.
1
Cambra-Fierro, Jesus
1
Carlson, Jamie
1
Caruelle, Delphine
1
Chan, Kimmy Wa
1
Clark, Moira
1
Collier, Joel E.
1
Dabholkar, Pratibha A.
1
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Published in...
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Journal of retailing
International journal of hospitality management
420
Journal of retailing and consumer services
419
Journal of business research : JBR
302
The journal of services marketing
192
Tourism management : research, policies, practice
180
International journal of contemporary hospitality management
179
The service industries journal
178
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of hospitality marketing & management
167
Journal of travel and tourism marketing
166
Cogent business & management
105
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Tourism management perspectives : TMP
95
Journal of air transport management
90
Journal of service research : JSR
89
Service business
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
69
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
Tourism analysis : an interdisciplinary tourism & hospitality journal
65
International journal of services and operations management
64
International journal of quality and service sciences
63
Journal of Asian finance, economics and business : JAFEB
60
European journal of marketing : EJM
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of marketing
51
International journal of business information systems : IJBIS
49
International journal of electronic customer relationship management : IJECRM
49
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ECONIS (ZBW)
52
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1
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
2
Should service firms introduce algorithmic advice to their existing customers? : the moderating effect of service relationships
Walter, Benjamin von
;
Wentzel, Daniel
;
Raff, Stefan
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 280-296
Persistent link: https://www.econbiz.de/10014322000
Saved in:
3
What drives consumers to shop on mobile devices? : insights from a meta-analysis
Luceri, Beatrice
;
Bijmolt, Tammo H. A.
;
Bellini, Silvia
; …
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 178-196
Persistent link: https://www.econbiz.de/10013207547
Saved in:
4
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
5
Relative persuasiveness of repurchase intentions versus recommendations in online reviews
Ravula, Prashanth
;
Jha, Subhash
;
Biswas, Abhijit
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 724-740
Persistent link: https://www.econbiz.de/10013535724
Saved in:
6
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
7
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
Saved in:
8
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
9
Political identity and the consumer journey : a research review
Jung, Jihye
;
Mittal, Vikas
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 55-73
Persistent link: https://www.econbiz.de/10012295807
Saved in:
10
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
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