//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of retailing"
~language:"eng"
~subject:"Dienstleistungsqualität"
~subject:"Retail trade"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"purchase"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Retail trade
Consumer behaviour
253
Konsumentenverhalten
253
Customer service
91
Kundenservice
91
Relationship marketing
72
Service quality
72
Beziehungsmarketing
71
Customer satisfaction
69
Kundenzufriedenheit
68
Online retailing
65
Online-Handel
65
Purchase intention
63
Einzelhandel
62
Purchase decision
38
Kaufentscheidung
37
Brand image
32
Markenimage
32
Emotion
28
E-commerce
27
Electronic Commerce
27
Social Web
27
Social web
27
Brand management
22
Internet marketing
22
Markenführung
22
Online-Marketing
22
Purchase intentions
21
Beschwerdemanagement
18
Complaint management
18
Confidence
17
Vertrauen
17
Satisfaction
15
Viral marketing
15
Virales Marketing
15
Brand
14
Ladengestaltung
14
Purchase
14
Store design
14
more ...
less ...
Online availability
All
Undetermined
105
Type of publication
All
Article
119
Type of publication (narrower categories)
All
Article in journal
119
Aufsatz in Zeitschrift
119
Language
All
English
Author
All
Prentice, Catherine
4
Das, Gopal
3
Gustafsson, Anders
3
Söderlund, Magnus
3
Asante, Daniel
2
Asante, Eric Adom
2
Cambra-Fierro, Jesús
2
Fazal-e-Hasan, Syed
2
Gázquez-Abad, Juan Carlos
2
Hagtvedt, Henrik
2
Jebarajakirthy, Charles
2
Kwamega, Michael
2
Lunardo, Renaud
2
Martinez, Luisa M.
2
Mortimer, Gary
2
Park, Eunil
2
Paswan, Audhesh K.
2
Polo-Redondo, Yolanda
2
Tang, Chunyong
2
Abreu, Ana Maria
1
Acuti, Diletta
1
Agante, Luisa
1
Agrawal, Shiv Ratan
1
Ahmad, Farooq
1
Aiello, Gaetano
1
Aiolfi, Simone
1
Al Hakim, Zeina T.
1
Al Halbusi, Hussam
1
Alexander, Bethan
1
Alghamdi, Aseel
1
Aljaberi, Musheer A.
1
Altinigne, Nesenur
1
Andersson, Pernille K.
1
Angell, Robert J.
1
Arikan, Esra
1
Arli, Denni
1
Arndt, Aaron
1
Ashill, Nicholas J.
1
Badghish, Saeed
1
Badrinarayanan, Vishag
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
Journal of retailing
International journal of hospitality management
59
The journal of services marketing
56
Journal of business research : JBR
49
Journal of service management
22
Journal of service research
21
International journal of contemporary hospitality management
20
The service industries journal
19
Journal of service research : JSR
17
Journal of hospitality marketing & management
15
Psychology & marketing
15
Services marketing quarterly
15
International journal of retail & distribution management
14
Journal of service theory and practice
14
Journal of the Academy of Marketing Science
13
International journal of electronic marketing and retailing : IJEMR
12
Journal of air transport management
12
Cogent business & management
11
International journal of services and operations management
11
Service business
11
Journal of service theory and practice : JSTP
10
International journal of services, economics and management
9
Managing service quality : MSQ ; an international journal
9
Marketing letters : a journal of research in marketing
9
The TQM journal : the international review of organizational improvement
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Tourism management : research, policies, practice
9
Asia Pacific journal of marketing and logistics
8
International journal of business and economics
8
International journal of consumer studies
8
International journal of quality and service sciences
8
Journal of travel and tourism marketing
8
Springer Proceedings in Business and Economics
8
European journal of marketing : EJM
7
Industrial marketing management : the international journal for industrial and high-tech firms
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Marketing intelligence & planning
7
The Cornell hospitality quarterly
7
more ...
less ...
Source
All
ECONIS (ZBW)
119
Showing
1
-
10
of
119
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
2
Hidden price promotions : could retailer price promotions backfire?
Li, Wenjing
;
Hardesty, David M.
;
Craig, Adam W.
;
Song, Lei
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013209547
Saved in:
3
Don't miss the boat when consumers are in-store! : exploring the use of point-of-
purchase
displays to promote green and non-green products
Rizzi, Francesco
;
Gigliotti, Marina
;
Runfola, Andrea
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013366355
Saved in:
4
Diet or lifestyle : Consumer
purchase
behavior of vegan retailing. A qualitative assessment
Habib, Muhammad Danish
;
Alghamdi, Aseel
;
Sharma, Veenu
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460817
Saved in:
5
SIoT robots and consumer experiences in retail : unpacking repeat
purchase
intention drivers leveraging computers are social actors (CASA) paradigm
De Kervenoael, Ronan
;
Schwob, Alexandre
;
Hasan, Md. Rajibul
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460835
Saved in:
6
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
7
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
8
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
9
How does shopping duration evolve and influence buying behavior? : the role of marketing and shopping environment
Li, Xi
;
Dahana, Wirawan Dony
;
Ye, Qiongwei
;
Peng, Luluo
; …
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012648838
Saved in:
10
Deciphering in-store-online switching in multi-channel retailing context : role of affective commitment to
purchase
situation
Jebarajakirthy, Charles
;
Das, Manish
;
Shah, Dhara
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012666007
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->