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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of retailing"
~subject:"Complaint management"
~subject:"Retail trade"
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Complaint management
Retail trade
Consumer behaviour
253
Konsumentenverhalten
253
Customer service
91
Kundenservice
91
Dienstleistungsqualität
72
Relationship marketing
72
Service quality
72
Beziehungsmarketing
71
Customer satisfaction
69
Kundenzufriedenheit
68
Online retailing
65
Online-Handel
65
Purchase intention
63
Einzelhandel
62
Purchase decision
38
Kaufentscheidung
37
Brand image
32
Markenimage
32
Emotion
28
E-commerce
27
Electronic Commerce
27
Social Web
27
Social web
27
Brand management
22
Internet marketing
22
Markenführung
22
Online-Marketing
22
Purchase intentions
21
Beschwerdemanagement
18
Confidence
17
Vertrauen
17
Satisfaction
15
Viral marketing
15
Virales Marketing
15
Brand
14
Ladengestaltung
14
Purchase
14
Store design
14
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Undetermined
65
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Article
79
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Article in journal
79
Aufsatz in Zeitschrift
79
Language
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English
79
Author
All
Das, Gopal
3
Fazal-e-Hasan, Syed
2
Gázquez-Abad, Juan Carlos
2
Hagtvedt, Henrik
2
Hult, G. Tomas M.
2
Jebarajakirthy, Charles
2
Martinez, Luisa M.
2
Mortimer, Gary
2
Zhang, Yufei
2
Abreu, Ana Maria
1
Acuti, Diletta
1
Agante, Luisa
1
Agrawal, Shiv Ratan
1
Ahmad, Farooq
1
Aiello, Gaetano
1
Aiolfi, Simone
1
Alexander, Bethan
1
Alghamdi, Aseel
1
Altinigne, Nesenur
1
Angell, Robert J.
1
Arikan, Esra
1
Arndt, Aaron
1
Badghish, Saeed
1
Badrinarayanan, Vishag
1
Bagherzadeh, Ramin
1
Bataoui, Soffien
1
Batra, Rajeev
1
Becerra, Enrique P.
1
Bellamkonda, Raja Shekhar
1
Bellini, Silvia
1
Berbel-Pineda, Juan M.
1
Bhukya, Ramulu
1
Bicho, Marta
1
Bijmolt, Tammo H. A.
1
Birch, Dawn
1
Boch, Emmanuelle
1
Bolton, Ruth N.
1
Bougoure, Ursula Sigrid
1
Boyd, Eric
1
Brady, Michael K.
1
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Journal of retailing and consumer services
Journal of retailing
Journal of business research : JBR
27
The journal of services marketing
17
International journal of hospitality management
15
International journal of retail & distribution management
13
Psychology & marketing
11
The service industries journal
9
International journal of electronic marketing and retailing : IJEMR
8
Journal of service research : JSR
8
Journal of service theory and practice
8
Journal of the Academy of Marketing Science
8
Marketing letters : a journal of research in marketing
8
Springer Proceedings in Business and Economics
8
SpringerLink / Bücher
7
The international review of retail, distribution and consumer research
7
Gabler Edition Wissenschaft
6
Journal of hospitality marketing & management
6
Journal of service management
6
Journal of service research
6
Managing service quality : MSQ ; an international journal
6
Services marketing quarterly
6
International journal of contemporary hospitality management
5
International journal of physical distribution & logistics management : IJPD & LM
5
International journal of quality and service sciences
5
Business horizons
4
European retail research
4
International journal of consumer studies
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Journal of consumer marketing
4
Journal of service theory and practice : JSTP
4
Marketing intelligence & planning
4
Service business
4
The journal of personal selling & sales management : JPSSM
4
Asia Pacific journal of marketing and logistics
3
Cogent business & management
3
European journal of marketing : EJM
3
Ilmenauer Schriften zur Betriebswirtschaftslehre
3
International journal of business and economics
3
International journal of business information systems : IJBIS
3
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ECONIS (ZBW)
79
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1
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
2
Hidden price promotions : could retailer price promotions backfire?
Li, Wenjing
;
Hardesty, David M.
;
Craig, Adam W.
;
Song, Lei
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013209547
Saved in:
3
Don't miss the boat when consumers are in-store! : exploring the use of point-of-
purchase
displays to promote green and non-green products
Rizzi, Francesco
;
Gigliotti, Marina
;
Runfola, Andrea
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013366355
Saved in:
4
Diet or lifestyle : Consumer
purchase
behavior of vegan retailing. A qualitative assessment
Habib, Muhammad Danish
;
Alghamdi, Aseel
;
Sharma, Veenu
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460817
Saved in:
5
SIoT robots and consumer experiences in retail : unpacking repeat
purchase
intention drivers leveraging computers are social actors (CASA) paradigm
De Kervenoael, Ronan
;
Schwob, Alexandre
;
Hasan, Md. Rajibul
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460835
Saved in:
6
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
7
How does shopping duration evolve and influence buying behavior? : the role of marketing and shopping environment
Li, Xi
;
Dahana, Wirawan Dony
;
Ye, Qiongwei
;
Peng, Luluo
; …
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012648838
Saved in:
8
Deciphering in-store-online switching in multi-channel retailing context : role of affective commitment to
purchase
situation
Jebarajakirthy, Charles
;
Das, Manish
;
Shah, Dhara
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012666007
Saved in:
9
May robots be held responsible for service failure and recovery? : the role of robot service provider agents' human-likeness
Arikan, Esra
;
Altinigne, Nesenur
;
Kuzgun, Ebru
;
Okan, Mehmet
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240279
Saved in:
10
Together or alone : should service robots and frontline employees collaborate in retail-customer interactions at the POS?
Gauquier, Laurens de
;
Willems, Kim
;
Cao, Hoang-Long
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240305
Saved in:
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