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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"Marketing letters : a journal of research in marketing"
~isPartOf:"Psychology & marketing"
~person:"Beverland, Michael"
~person:"Muhammad Farrukh Abid"
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Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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Customer experience management
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Beverland, Michael
Muhammad Farrukh Abid
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Journal of retailing and consumer services
Management science : journal of the Institute for Operations Research and the Management Sciences
Marketing letters : a journal of research in marketing
Psychology & marketing
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ECONIS (ZBW)
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S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
2
How in-store educational and entertaining events influence shopper satisfaction
Sands, Sean
;
Oppewal, Harmen
;
Beverland, Michael
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 9-20
Persistent link: https://www.econbiz.de/10010503939
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