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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~language:"eng"
~language:"msa"
~subject:"Service quality"
~subject:"Supply chain"
~type_genre:"Article in journal"
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Service quality
Supply chain
Consumer behaviour
2,259
Konsumentenverhalten
2,258
Theorie
1,530
Theory
1,530
Einzelhandel
760
Retail trade
760
Relationship marketing
638
Beziehungsmarketing
637
Online retailing
472
Online-Handel
472
Experiment
464
Customer satisfaction
441
Kundenzufriedenheit
439
USA
409
United States
409
Dienstleistungsqualität
393
Pricing strategy
344
Preismanagement
343
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306
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306
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304
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302
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290
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289
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268
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266
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261
Entscheidung
260
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256
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256
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231
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205
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Prentice, Catherine
11
Sarkar, Biswajit
8
Söderlund, Magnus
8
Netessine, Serguei
7
Lu, Susan Feng
6
Özer, Özalp
6
Arya, Anil
5
Duenyas, Izak
5
Kapuscinski, Roman
5
Kouvelis, Panos
5
Lee, Hau Leung
5
Mittendorf, Brian
5
Olivares, Marcelo
5
Park, Jungkun
5
Quach, Sara
5
Taylor, Terry A.
5
Terwiesch, Christian
5
Anand, Krishnan S.
4
Beil, Damian R.
4
Cachon, Gérard
4
Cohen, Morris A.
4
Davis, Andrew M.
4
Gong, Taeshik
4
Ha, Albert Y.
4
Katok, Elena
4
Kim, Sang Hyun
4
Krishnan, Harish
4
Lai, Guoming
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Swinney, Robert
4
Taleizadeh, Ata Allah
4
Van Mieghem, Jan A.
4
Xiao, Wenqiang
4
Zheng, Yanchong
4
Birge, John R.
3
Chan, Carri W.
3
Chen, Li
3
Cohen, Maxime C.
3
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Journal of retailing and consumer services
Management science : journal of the Institute for Operations Research and the Management Sciences
International journal of production economics
1,936
International journal of production research
1,625
European journal of operational research : EJOR
1,077
Transportation research / E : an international journal
677
International journal of logistics systems and management
496
International journal of hospitality management
420
International journal of logistics : research and applications
395
Journal of business research : JBR
395
Omega : the international journal of management science
378
Supply chain management : an international journal
346
The international journal of logistics management
331
The service industries journal
309
International journal of services and operations management
280
Production and operations management : an international journal of the Production and Operations Management Society
273
Industrial marketing management : the international journal for industrial and high-tech firms
256
International journal of physical distribution & logistics management : IJPD & LM
245
Manufacturing & service operations management : M & SOM
244
Journal of purchasing and supply management
243
Journal of operations management
238
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
238
Logistics
213
The journal of services marketing
210
International journal of procurement management
202
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
186
Computers & operations research : and their applications to problems of world concern ; an international journal
180
Journal of industrial engineering and management : JIEM
180
Benchmarking : an international journal ; BIJ
174
International journal of information systems and supply chain management : JISSCM ; an official publication of the Information Resources Management Association
174
Auditing : a journal of practice & theory
173
Journal of business logistics : JBL
173
International journal of quality & reliability management
171
International journal of logistics systems and management : IJLSM
170
International journal of productivity and quality management : IJPQM
170
International journal of contemporary hospitality management
166
Cogent business & management
165
International journal of integrated supply management : IJISM
164
Operations management research : OMR ; advancing practice through theory
164
IEEE transactions on engineering management : EM
158
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ECONIS (ZBW)
660
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1
Automotive procurement under opaque prices : theory with evidence from the BMW supply chain
Turcic, Danko
;
Markou, Panos
;
Kouvelis, Panos
;
Corsten, …
- In:
Management science : journal of the Institute for …
70
(
2024
)
6
,
pp. 3664-3683
Persistent link: https://www.econbiz.de/10014551949
Saved in:
2
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
3
Channel changes choice : an empirical study about omnichannel demand sensitivity to fulfillment lead time
Lim, Stanley Frederick W. T.
;
Gao, Fei
;
Tan, Tom Fangyun
- In:
Management science : journal of the Institute for …
70
(
2024
)
5
,
pp. 2954-2975
Persistent link: https://www.econbiz.de/10014550983
Saved in:
4
Coupon promotion and inventory strategies of a supplier considering an e-commerce platform's omnichannel coupons
Zhang, Yue
;
Hu, Xiaojian
;
Yao, Gang
;
Xu, Liangcheng
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462174
Saved in:
5
Curtailing bank loan and loan insurance under risk regulations in supply chain finance
Wang, Wenli
;
Cai, Gangshu
- In:
Management science : journal of the Institute for …
70
(
2024
)
4
,
pp. 2682-2698
Persistent link: https://www.econbiz.de/10014520156
Saved in:
6
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
7
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
8
Direct and spillover effects of quality disclosure regulation : evidence from California hospitals
Deore, Aishwarrya
;
Holzhacker, Martin
;
Krishnan, Ranjani
- In:
Management science : journal of the Institute for …
70
(
2024
)
4
,
pp. 2477-2496
Persistent link: https://www.econbiz.de/10014520102
Saved in:
9
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
10
Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors : the roles of customer empowerment and psychological ownership
Zhang, Xingyi
;
Singh, Smita
;
Li, Jing
;
Shao, Xiaolong
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460864
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