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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Services marketing quarterly"
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Beschwerdemanagement
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Basil, Debra Z.
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The impact of pre-existing attitude and conflict management style on customer satisfaction with service recovery
Mazaheri, Ebrahim
;
Basil, Debra Z.
;
Yanamandram, Venkata
; …
- In:
Journal of retailing and consumer services
18
(
2011
)
3
,
pp. 235-245
Persistent link: https://www.econbiz.de/10009158885
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