The impact of pre-existing attitude and conflict management style on customer satisfaction with service recovery
Ebrahim Mazaheri; Debra Z. Basil; Venkata Yanamandram; Zoltan Daroczi
| Year of publication: |
2011
|
|---|---|
| Authors: | Mazaheri, Ebrahim ; Basil, Debra Z. ; Yanamandram, Venkata ; Daroczi, Zoltan |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 18.2011, 3, p. 235-245
|
| Subject: | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Konfliktregelung | Dispute settlement | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009158885