//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Services marketing quarterly"
~subject:"Kundenintegration"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Consumer complaints"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Kundenintegration
Beschwerdemanagement
56
Complaint management
56
Dienstleistungsqualität
48
Service quality
48
Customer satisfaction
41
Kundenzufriedenheit
41
Beziehungsmarketing
35
Relationship marketing
35
Consumer behaviour
28
Konsumentenverhalten
28
Service recovery
17
Customer service
16
Kundenservice
16
Service failure
16
Justice
11
Gerechtigkeit
10
Viral marketing
9
Virales Marketing
9
USA
8
United States
8
Mobile communications
7
Mobilkommunikation
7
Emotion
5
Ethiopia
5
Satisfaction
5
Äthiopien
5
Co-creation
4
Einzelhandel
4
Online retailing
4
Online-Handel
4
Perceived justice
4
Retail trade
4
Brand image
3
Brand management
3
Customer integration
3
Dienstleistungssektor
3
Distributive justice
3
Markenführung
3
Markenimage
3
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Gohary, Ali
2
Hamzelu, Bahman
2
Alizadeh, Hamid
1
Bagherzadeh, Ramin
1
Hanzaee, Kambiz Heidarzadeh
1
Pourazizi, Lida
1
Rawal, Monika
1
Saavedra Torres, Jose Luis
1
Wei, Shuqin
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
Services marketing quarterly
Journal of business research : JBR
5
International journal of hospitality management
2
Journal of the Academy of Marketing Science
2
Service business
2
E-marketing ; Vol. 3
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of consumer studies
1
International journal of electronic marketing and retailing : IJEMR
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of service management
1
Journal of service research : JSR
1
MIS quarterly
1
Marketing letters : a journal of research in marketing
1
Research policy : policy, management and economic studies of science, technology and innovation
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The journey from customer participation in service failure to co-creation in service recovery
Bagherzadeh, Ramin
;
Rawal, Monika
;
Wei, Shuqin
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238366
Saved in:
2
Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
Saved in:
3
Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali
;
Hamzelu, Bahman
;
Pourazizi, Lida
;
Hanzaee, …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->