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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Services marketing quarterly"
~subject:"Online retailing"
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Search: subject_exact:"Consumer complaints"
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Online retailing
Beschwerdemanagement
56
Complaint management
56
Dienstleistungsqualität
48
Service quality
48
Customer satisfaction
41
Kundenzufriedenheit
41
Beziehungsmarketing
35
Relationship marketing
35
Consumer behaviour
28
Konsumentenverhalten
28
Service recovery
17
Customer service
16
Kundenservice
16
Service failure
16
Justice
11
Gerechtigkeit
10
Viral marketing
9
Virales Marketing
9
USA
8
United States
8
Mobile communications
7
Mobilkommunikation
7
Emotion
5
Ethiopia
5
Satisfaction
5
Äthiopien
5
Co-creation
4
Einzelhandel
4
Online-Handel
4
Perceived justice
4
Retail trade
4
Brand image
3
Brand management
3
Customer integration
3
Dienstleistungssektor
3
Distributive justice
3
Kundenintegration
3
Markenführung
3
Markenimage
3
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English
4
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Alizadeh, Hamid
1
Bai, Yanzhuang
1
Gohary, Ali
1
Hamzelu, Bahman
1
Jung, Na Young
1
Li, Tingwu
1
Roy, Vivek
1
Seock, Yoo-Kyoung
1
Srivastava, Abhishek
1
Vijay, T. Sai
1
Zheng, Chundong
1
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Journal of retailing and consumer services
Services marketing quarterly
Journal of business research : JBR
5
Journal of hospitality marketing & management
5
Business and Economic Research : BER
2
International journal of electronic customer relationship management : IJECRM
2
International journal of production economics
2
International journal of quality & reliability management
2
Journal of service theory and practice : JSTP
2
Journal of strategic marketing
2
Managing service quality : MSQ ; an international journal
2
Total quality management & business excellence
2
Apprimus Edition Wissenschaft
1
Asia Pacific journal of marketing and logistics
1
Australian School of Business working paper : Australian School of Business research paper
1
British journal of management : BJM
1
Business horizons
1
CEB working paper / Université Libre de Bruxelles, Solvay Brussels School of Economics and Management, Centre Emile Bernheim
1
Cogent business & management
1
Edition Wissenschaft - Apprimus
1
Edition Wissenschaft Apprimus
1
European journal of operational research : EJOR
1
International journal of accounting and information management
1
International journal of business information systems : IJBIS
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
International journal of electronic commerce : IJEC
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of hospitality management
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
Inventi impact: retailing & consumer services
1
Journal for global business advancement : JGBA
1
Journal of business ethics : JOBE
1
Journal of consumer behaviour
1
Journal of consumer marketing
1
Journal of economics & management
1
Journal of electronic commerce research : JECR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of retailing
1
Journal of service management
1
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ECONIS (ZBW)
4
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1
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
2
The distinctive agenda of service failure recovery in e-tailing : criticality of logistical/non-logistical service failure typologies and e-tailing ethics
Roy, Vivek
;
Vijay, T. Sai
;
Srivastava, Abhishek
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209589
Saved in:
3
Effect of service recovery on customers' perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 23-30
Persistent link: https://www.econbiz.de/10011729705
Saved in:
4
Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
Saved in:
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