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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Tourism management : research, policies, practice"
~language:"eng"
~subject:"Service quality"
~subject:"Tourism marketing"
~type_genre:"Article in journal"
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Service quality
Tourism marketing
Consumer behaviour
2,222
Konsumentenverhalten
2,221
Tourism
1,049
Tourismus
1,021
Relationship marketing
691
Beziehungsmarketing
690
Holiday behaviour
677
Urlaubsverhalten
677
Einzelhandel
671
Retail trade
671
Customer satisfaction
588
Kundenzufriedenheit
586
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551
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549
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446
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417
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417
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786
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Prentice, Catherine
12
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Söderlund, Magnus
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5
Lee, Jin-soo
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Park, Jungkun
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Pike, Steven
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4
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Rather, Raouf Ahmad
4
Rokonuzzaman, Md
4
Stepchenkova, Svetlana
4
Swanson, Scott R.
4
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3
Buhalis, Dimitrios
3
Crouch, Geoffrey I.
3
Dwyer, Larry M.
3
Harun, Ahasan
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3
Lehto, Xinran Y.
3
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3
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3
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Journal of retailing and consumer services
Tourism management : research, policies, practice
International journal of hospitality management
419
Journal of travel and tourism marketing
393
The service industries journal
307
Journal of business research : JBR
290
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
233
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
211
International journal of contemporary hospitality management
201
Journal of hospitality marketing & management
192
Tourism management perspectives : TMP
184
Auditing : a journal of practice & theory
173
Tourism analysis : an interdisciplinary tourism & hospitality journal
146
Services marketing quarterly
142
Journal of air transport management
140
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
132
The TQM journal : the international review of organizational improvement
130
Journal of vacation marketing : an international journal
122
Cogent business & management
118
Service business
117
International journal of quality & reliability management
113
International journal of quality and service sciences
112
International journal of services and operations management
106
International journal of productivity and quality management : IJPQM
104
Journal of service research : JSR
104
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Economics of education review
82
Journal of destination marketing & management
82
International journal of services, economics and management
78
Tourism economics : the business and finance of tourism and recreation
78
Managing service quality : MSQ ; an international journal
77
Journal of health economics
75
Tourism planning & development
74
Asia Pacific journal of marketing and logistics
72
Journal of vacation marketing
69
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ECONIS (ZBW)
786
Showing
1
-
10
of
786
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articles prioritized
date (newest first)
date (oldest first)
1
Beyond image attributes : a new approach to destination positioning based on sensory preference
Lv, Xingyang
;
Zhang, Chenwei
;
Li, Chunxiao
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014457577
Saved in:
2
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
3
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
4
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
5
Does destination nostalgic advertising enhance tourists' intentions to visit? : the moderating role of destination type
Su, LuJun
;
Ye, Chengzhi
;
Huang, Yinghua
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014457508
Saved in:
6
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
7
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
8
Exploring social media affordances in tourist destination image formation : a study on China's rural tourism destination
Liu, Juan
;
Wang, Chaohui
;
Zhang, Tingting
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014457717
Saved in:
9
Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors : the roles of customer empowerment and psychological ownership
Zhang, Xingyi
;
Singh, Smita
;
Li, Jing
;
Shao, Xiaolong
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460864
Saved in:
10
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
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