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~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~language:"hun"
~language:"zho"
~person:"Mohd-Any, Amrul Asraf"
~person:"Ozturkcan, Selcen"
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Consumer behaviour
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Dienstleistungssektor
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Service industry
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Services
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Air transport
1
Airline
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Airline service
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Brand image
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Customer satisfaction
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Robot
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Robots
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Sense of power
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Service brand equity
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Service branding
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Service experience
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Mohd-Any, Amrul Asraf
Ozturkcan, Selcen
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Journal of retailing and consumer services
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ECONIS (ZBW)
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Consumers and service robots : power relationships amid COVID-19 pandemic
Merdin-Uygur, Ezgi
;
Ozturkcan, Selcen
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014240288
Saved in:
2
Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
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