Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Year of publication: |
2021
|
---|---|
Authors: | Sarker, Moniruzzaman ; Mohd-Any, Amrul Asraf ; Kamarulzaman, Yusniza |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 59.2021, p. 1-14
|
Subject: | Service branding | Service brand equity | Service experience | Airline service | PLS-SEM | Structural model robustness | Fluggesellschaft | Airline | Markenführung | Brand management | Dienstleistungsqualität | Service quality | Markenimage | Brand image | Dienstleistungssektor | Service industry | Dienstleistungsmarketing | Services marketing | Luftverkehr | Air transport | Dienstleistung | Services | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
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