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~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~person:"Baier, Daniel"
~person:"Söderlund, Magnus"
~subject:"Arbeitszufriedenheit"
~subject:"Virtual reality"
~type_genre:"Article in journal"
~type_genre:"Conference proceedings"
~type_genre:"Hochschulschrift"
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Arbeitszufriedenheit
Virtual reality
Consumer behaviour
15
Konsumentenverhalten
15
Customer satisfaction
14
Kundenzufriedenheit
14
Dienstleistungsqualität
8
Service quality
8
Online retailing
7
Online-Handel
7
Beziehungsmarketing
6
Relationship marketing
6
Einzelhandel
5
Retail trade
5
Customer service
3
E-commerce
3
Electronic Commerce
3
Innovation adoption
3
Innovationsakzeptanz
3
Job satisfaction
3
Kundenservice
3
Service encounters
3
Augmented reality
2
Dienstleistungsberufe
2
Dienstleistungssektor
2
Distribution channel
2
Internet marketing
2
Loyalty
2
Online shopping
2
Online-Marketing
2
Perceived service quality
2
Robot
2
Roboter
2
Service industry
2
Service robots
2
Service workers
2
Technology acceptance model (TAM)
2
Theory of mind
2
Vertriebsweg
2
Virtuelle Realität
2
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Article in journal
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Hochschulschrift
Aufsatz in Zeitschrift
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English
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Baier, Daniel
Söderlund, Magnus
Poncin, Ingrid
3
Pantano, Eleonora
2
Park, Minjung
2
Poushneh, Atieh
2
Qin, Hong
2
Rese, Alexandra
2
Scarpi, Daniele
2
Schnack, Alexander
2
Van Esch, Patrick
2
Wright, Malcolm J.
2
Abrikwah, Eugene
1
Affum-Osei, Emmanuel
1
Agyare, Collins
1
Akhgari, Mehdi
1
Alatalo, Sari
1
Anderson, Kelley Cours
1
Andersson, Pernille K.
1
Andonopoulos, Vicki
1
Andreassen, Tor W.
1
Ariza-Montes, Antonio
1
Arli, Denni
1
Ashill, Nicholas J.
1
Aslam, Usman
1
Audrain-Pontevia, Anne-Françoise
1
Bae, Sujin
1
Beck, Marie
1
Benkenstein, Martin
1
Boadi, Evans Asante
1
Bonnin, Gaël
1
Boon Liat Cheng
1
Campagno, Cristiana
1
Carlson, Jeffrey R.
1
Carruthers, Janet
1
Castaldo, Sandro
1
Chai, Zeli
1
Chakraborty, Shibashish
1
Chen, Ja-Shen
1
Chen, Sixing
1
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Journal of retailing and consumer services
The international review of retail, distribution and consumer research
3
Technological forecasting & social change : an international journal
2
Source
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ECONIS (ZBW)
5
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1
The proactive employee on the floor of the store and the impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 46-53
Persistent link: https://www.econbiz.de/10011883136
Saved in:
2
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
3
Enhancing the online decision-making process by using augmented reality : a two country comparison of youth markets
Pantano, Eleonora
;
Rese, Alexandra
;
Baier, Daniel
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 81-95
Persistent link: https://www.econbiz.de/10011743166
Saved in:
4
Technology acceptance modeling of augmented reality at the point of sale : can surveys be replaced by an analysis of online reviews?
Rese, Alexandra
;
Schreiber, Stefanie
;
Baier, Daniel
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 869-876
Persistent link: https://www.econbiz.de/10010407211
Saved in:
5
The happy versus unhappy service worker in the service encounter : assessing the impact on customer satisfaction
Söderlund, Magnus
;
Rosengren, Sara
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 161-169
Persistent link: https://www.econbiz.de/10003956387
Saved in:
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