The proactive employee on the floor of the store and the impact on customer satisfaction
Year of publication: |
July 2018
|
---|---|
Authors: | Söderlund, Magnus |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 43.2018, p. 46-53
|
Subject: | The service encounter | Employee proactivity | Perceived employee effort | Customer satisfaction | Kundenzufriedenheit | Arbeitszufriedenheit | Job satisfaction | Einzelhandel | Retail trade | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Arbeitskräfte | Workforce | Arbeitsverhalten | Work behaviour |
-
Lin, Cheng-Yu, (2017)
-
Neumüller, Kathrin, (2022)
-
Gong, Taeshik, (2014)
- More ...
-
Extending the experience construct : an examination of online grocery shopping
Singh, Reema, (2020)
-
Consumers’ reactions to unsubstantiated claims about ecological products
Söderlund, Magnus, (2020)
-
Thinking about service encounters boosts talking about them
Söderlund, Magnus, (2019)
- More ...